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Pet Care Associate

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Pet Care Associate
Current Employee - Pet Care Associate

I have been working at PetSmart part-time (Less than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

-Fun working with a variety of animals
-Associates truly do care about the animals
-Meeting passionate pet parents

Cons

-Not enough time to get all of the opening procedures done before the store opens, should really be given more than one hour.
-Only one pet care associate works a single shift, can get very busy and you don't have enough time to give every person the adequate attention they deserve.

Advice to Management

Schedule pet care associates to come in at least two hours before store opening so they can give all of the animals proper care.

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  1. Helpful (1)

    A company with MANY serious problems

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Training Instructor in South Seattle, WA
    Current Employee - Pet Training Instructor in South Seattle, WA

    I have been working at PetSmart part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Opportunity to work with pets and interact with pet owners

    Cons

    Where to start? 1. Unqualified, inexperienced managers with subpar to horrible communications and management skills; 2. Promotions based upon "liking" an employee, versus actual work performance and qualifications; 3. Ignoring the great work of employees who aren't "liked" and favoring female employees for being attractive and "likeable"; 4. Unrealistic expecations and believing employees can accomplish great amounts of work in a minimal amount of time; 5. Very poor compensation with no recognition or reward for outstanding work (substandard employees get paid the same as you); 6. Managers who clearly do not have the ability to recognize talent.

    I could go on and on and ON . . . If you work for Petsmart, you are just a number, a slot to be filled. You are not an individual. Unless you are "liked," you will not be recognized or rewarded for your work. Store managers have entirely too much power, and are free to make promotional decisions based on their personal feelings towards an employee, versus promoting those who display superior job knowledge, skills and work performance. A standard yearly raise is 20 cents per hour, which isn't even enough to cover inflation. Hours are inconsistent and most often not enough to do your job.

    Petsmart DOES NOT pay a living wage, except to store managers and operations managers. Everyone else is grossly underpaid. The emphasis is on part time employees with no benefits, and employee turnover is exceptionally high. Many in managerial and corporate positions are in their positions not because of their abilities, but because they were "liked" by someone.

    Petsmart's corporate philosphy is driven purely by profit. If a district manager or HR representative decides to do something about managers mistreating employees, the DM or HR rep is fired. Petsmart simply does not want any time invested in employee issues, and has a long history of retaliating against employees who make complaints about their superiors.

    From the outside looking in, as a customer, or in the eyes of a young person with little life experience, this may appear to be a good company with honorable intentions. But as we know, appearances can be deceiving, and in the case of Petsmart, they certainly are.

    Advice to Management

    Instead of looking at employees as numbers filling a slot and performing a job, start viewing them as HUMAN BEINGS. After all, without your employees Petsmart would not exist.

    Clean up your act! Stop retaliating against employees who make complaints. It's against your own policy and illegal. Start paying attention to the welfare of your people. Start hiring managers who actually have good communications and management skills, people who will treat your employees right. Stop entrusting your store managers with what amounts to absolute power. You have some real tyrants out there!


  2. Helpful (1)

    Horrible management, sick animals.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist
    Current Employee - Pet Care Specialist

    I have been working at PetSmart full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Love working with the animals. For the most part great pet parents.

    Cons

    Store manager doesnt talk to you. Acts like he is better. Or above you. Managers are lazy. Hire young kids who dont have any work ethic. Just want the pay check. No room for advancement.Managers would rather hire their friends instead of promoting from within.

    Advice to Management

    Give a darn about your loyal, hardworking employees. Without us you wouldnt be making your big bonuses. Find vendors who have healthy animals. Not sent from a animal mill. It is suppose to be about "the animals". Sadly it is not! Its is the all mightly DOLLAR!


There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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