There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Great place to work at

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at PetSmart

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Well compensated store managers great bonus plan

Cons

hours worked usually end up 60-70 hrs, DMs spend to much time micro managing stores

Advice to Management

Empower Managers to run their stores

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  1. Not the worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Alexandria, VA
    Current Employee - Manager in Alexandria, VA

    I have been working at PetSmart full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great People and Meet all kinds of pets

    Cons

    Low Pay, No fast advancement

    Advice to Management

    Dont do it


  2. Helpful (1)

    A company with MANY serious problems

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Training Instructor in South Seattle, WA
    Current Employee - Pet Training Instructor in South Seattle, WA

    I have been working at PetSmart part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Opportunity to work with pets and interact with pet owners

    Cons

    Where to start? 1. Unqualified, inexperienced managers with subpar to horrible communications and management skills; 2. Promotions based upon "liking" an employee, versus actual work performance and qualifications; 3. Ignoring the great work of employees who aren't "liked" and favoring female employees for being attractive and "likeable"; 4. Unrealistic expecations and believing employees can accomplish great amounts of work in a minimal amount of time; 5. Very poor compensation with no recognition or reward for outstanding work (substandard employees get paid the same as you); 6. Managers who clearly do not have the ability to recognize talent. I could go on and on and ON . . . If you work for Petsmart, you are just a number, a slot to be filled. You are not an individual. Unless you are "liked," you will not be recognized or rewarded for your work. Store managers have entirely too much power, and are free to make promotional decisions based on their personal feelings towards an employee, versus promoting those who display superior job knowledge, skills and work performance. A standard yearly raise is 20 cents per hour, which isn't even enough to cover inflation. Hours are inconsistent and most often not enough to do your job. Petsmart DOES NOT pay a living wage, except to store managers and operations managers. Everyone else is grossly underpaid. The emphasis is on part time employees with no benefits, and employee turnover is exceptionally high. Many in managerial and corporate positions are in their positions not because of their abilities, but because they were "liked" by someone. Petsmart's corporate philosphy is driven purely by profit. If a district manager or HR representative decides to do something about managers mistreating employees, the DM or HR rep is fired. Petsmart simply does not want any time invested in employee issues, and has a long history of retaliating against employees who make complaints about their superiors. From the outside looking in, as a customer, or in the eyes of a young person with little life experience, this may appear to be a good company with honorable intentions. But as we know, appearances can be deceiving, and in the case of Petsmart, they certainly are.

    Advice to Management

    Instead of looking at employees as numbers filling a slot and performing a job, start viewing them as HUMAN BEINGS. After all, without your employees Petsmart would not exist. Clean up your act! Stop retaliating against employees who make complaints. It's against your own policy and illegal. Start paying attention to the welfare of your people. Start hiring managers who actually have good communications and management skills, people who will treat your employees right. Stop entrusting your store managers with what amounts to absolute power. You have some real tyrants out there!


There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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