There are newer employer reviews for PetSmart

1 person found this helpful

Satisfied but frustrated

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Lead Pet Care Specialist
Current Employee - Lead Pet Care Specialist

I have been working at PetSmart full-time (more than 10 years)

Pros

The company, as an overall, is great. I have worked for them in various positions for over 12 years. They offer a variety of benefits to both part-time and full-time associates. They usually work well with various schedules. Solid company to work for.

Cons

Not enough hours for associates to actually do their tasks and take care of customers as needed. As the company says they care about the associate and customer service is a priority, as an associate, it is hard to feel that care when I have to put customer service on the back burner to finish my tasks.

Advice to ManagementAdvice

Let the corporate office know their "ideas" aren't always working. You can only drink so much Kool-Aid before it becomes to "sweet" to drink.

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Neutral Outlook
No opinion of CEO
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  1. o/n csr at pet hotel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    great people on all floors

    Cons

    no fulltime opportunity at the time

  2. It has been a great job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Great work environment, great opportunities

    Cons

    Potential for dog bites and scratches

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