PetSmart

  www.petsmart.com
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963 Employee Reviews (View Most Recent)

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Ok place to work but times are changing and it is not as fun or rewarding as it used to be

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

Get to interact with people and their pets. Most customers want to be their and are usually friendly.

Cons

Way too much focus on scorecard and pet training. If you are not green on these to items you will feel a lot of pressure. Customer service metrics are not really fair to stores as they only count completely satisfied customers and you only get scored on about 30 of your transactions for a month.

Other reviews for PetSmart

  1.  

    Worst place to work for they will treat you like crap.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist  in  Daytona Beach, FL
    Current Employee - Lead Pet Care Specialist in Daytona Beach, FL

    Pros

    None terrible place to work they don't care about you.

    Cons

    Over worked under paid and you do all the work.

    Advice to ManagementAdvice

    Remember who does all of the work and it's not you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Customer and Pet-Oriented Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Get to know the customers on a one-on-one basis over time (repeat customers)
    - Variety of positions and opportunities available
    - Flexible work schedule

    Cons

    - Not enough initial training was given; expected to learn almost everything on the floor and right away
    - Too many mangers in the store at any given time compared to the number of other employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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