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Helpful (6)

Great structure and opportunities

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager
Current Employee - Store Manager

I have been working at PetSmart full-time (More than 3 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

• Lots of opportunity for career growth
• Good pay for managers
• Great structure overall for measuring results
• Near recession-proof business, growing while others are closing stores
• Lots of emphasis on developing leadership

Overall the pros definitely outweigh the cons if you are up for the challenges of a highly competitive workplace. If you are sharp, on your game, highly organized and can walk and chew gum (and juggle) at the same time, you can realize great success here. The weak need not apply.

Cons

• Relatively low pay for hourly associates makes it challenging to retain top talent at that level
• Top-heavy with corporate management positions creating too many "new initiatives" every month it seems - makes it hard to focus on basics of day to day operations.
• Lean labor model makes Wall Street happy but puts a lot of work on store and field managers - makes work-life balance very challenging.

Advice to Management

While I understand the need to constantly evolve to stay on top, there is a point of diminishing returns. There are so many new messages, checklists, random tasks and P&P changes every month that to do it all properly the store manager ends up in the office all day, unable to be out there leading. Leave time in the day for all the unexpected things that managers deal with every single day (associate and customer issues, call-outs, pet issues, coaching of underperforming associates and the time it takes to review, interview, hire, on-board and train new associates - seems that there is no labor allocated for that). Do a time study in a busy store to see how long it takes to really get it all done with all the unexpected things that happen every day. Give us some labor back from what has been taken lately.

Keep investing in leadership - that is the best thing about this company. I love the principles and values the company stands for and operates on but less critical tasks get in the way. Cut back or give more labor so managers can realize work-life balance.

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  1. Helpful (1)

    No loyalty to loyal employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various
    Former Employee - Various

    I worked at PetSmart full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Depending on department you get to work closely with animals, which is the best part of the job. It's great to see adorable puppies and adult dogs come in and make friendships with their 'pet parents'. Generally the company is easy to get along with, until they're not. These things are probably fairly dependent on which particular store you work at.

    Cons

    Having devoted many years to one location, always picked up shifts on short notice when requested and received superb marks on my reviews I expected to be treated with respect. However years of service seem to get you nowhere when the store management makes arbitrary decisions that negatively effect you. I suppose that is somewhat expected when it comes to a big box store like this. Employees are expendable and interchangeable to a company like this.


  2. Friendly work environment, but training was rushed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Stocker
    Former Employee - Cashier/Stocker

    I worked at PetSmart part-time (Less than a year)

    Pros

    Good Summer Job for students

    Management Recognizes those who perform well

    Friendly work environment

    Cons

    Training was rushed and many times i wasn't able to answer customer questions

    Pay was low, but this is to be expected of a cashier/stocker job


There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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