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Helpful (1)

Horrible experience. Bad even for Retail.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Support Manager in Austin, TX
Former Employee - Support Manager in Austin, TX

I worked at PetSmart full-time (More than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Some of the staff are very Animal Centric and would do anything for the pets that frequent the store. They have long been open to domestic partner insurance and benefit programs (especially for management).

Cons

The management and corporate edicts seemed geared towards preventing the associates from earning benefits. Their definition of Part-time is less than 36 hrs a week, so they are told to attempt to schedule each associate for 35.5 hrs, expect them to be flexible on the hours they are available, and won't post a schedule until every Friday. It was expected for the employees to call in on Fridays and Saturdays to get their schedules for Sunday through saturday (NOT a week in advance, meaning that at most you had two days knowledge of whether you worked on a Sunday and what hours.) They pay is very noncompetitive in the larger cities but decent in the small towns. Frequent abuses by management in multiple locations across the country including animal abuses, sexual harassment abuses, and hostile workplace environments. I've worked in Retail Management in several places and locations, and PetSmart seemed to foster a culture of treating the entry-level associates as worthless peons. Profit Profit Profit. Pretend you love Animals! It Sells Better!

Advice to Management

Pay attention to your employee feedback surveys and provide a safer more anonymous means for the associate to give their opinions. I've been there listening to employees complain about fear of reprisal since they have to use their Employee Logins to put in any comments. And take action swiftly, not over a year later, when a member, or members, of management (especially district management, Training stores, etc) has multiple complaints of the same nature.

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  1. Worst place I've ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dog Trainer, Cashier, Petcare, Bather in Chico, CA
    Current Employee - Dog Trainer, Cashier, Petcare, Bather in Chico, CA

    I have been working at PetSmart part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pros to working at Petsmart is the fact that you are helping people with their problems and possibly saving some animals lives in the process. You really have to care about the animals and their owners in order to be able to make it worth your while at this company.

    Cons

    Poor pay. Horrible corporation where your concerns and issues go I solved and pushed aside. There is no actual open door policy. Raises are $.10 a year if you're a dog trainer. Favoritism is terrible and management has been rediculous.

    Advice to Management

    Quit playing favorites! Treat everyone with respect. Listen and coach better.

  2. Great if you love animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Stylist in Richfield, MN
    Former Employee - Pet Stylist in Richfield, MN

    I worked at PetSmart full-time (More than 3 years)

    Pros

    Untangling/shaving matted hair and seeing how happy the dog is afterwards

    Cons

    needing to stay after hours to finish haircut (if a difficult dog), retail level pay, not a great life-work balance

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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