There are newer employer reviews for PetSmart

2 people found this helpful

Working with animals is my main motivation for working at PetSmart, otherwise it's not worth it.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Bather in Minneapolis, MN
Current Employee - Bather in Minneapolis, MN

I have been working at PetSmart part-time (more than a year)

Pros

In my position, I get to work with animals all day. They bring me a lot of joy. In addition, I've gained experience in sales, customer service and working with a team.

Cons

The pay and benefits are awful compared to jobs with similar requirements. Employees are expected to work in an overly demanding environment (customer service, sales, knowing hundreds of policies/procedures, physical strain, etc.) considering the lack of training and support. High performers turnover easily because they become burnt out and realize their skills are transferable with more pay and a pleasant work environment elsewhere. There is little to no performance management for low performers creating and unfair and frustrating team dynamic.

Advice to ManagementAdvice

The communication between store, district, human resources and upper management is unreliable. Employees are given conflicting instructions weekly. PetSmart doesn't train their managers to effectively handle onsite employee issues; human resources support is national so issues are out of control before addressed, if at all. It is evident that customer satisfaction (regardless of situation) and making sales goals are far more important than the employees in the stores making it happen. There needs to be more balance.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. Good company with a couple of exceptions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Products Manager in Salem, NH
    Former Employee - Pet Products Manager in Salem, NH

    I worked at PetSmart full-time (less than a year)

    Pros

    Compensation
    Company does good work for animal rescue charities
    Great customer interaction

    Cons

    Treated like a number
    Management gets transferred to other stores without notice or ability to object

    Advice to ManagementAdvice

    Stop trading your lower to middle management people around like pawns. No one wants to be moved around to a different location without notice. Stop penalizing people for objecting to being transferred.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. okay pay, fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Fayetteville, AR
    Current Employee - Cashier in Fayetteville, AR

    I have been working at PetSmart part-time (less than a year)

    Pros

    seeing all the animals was so much fun! i loved being a dog trainer and basically getting payed to play with dogs. although i was at once working 3 positions in the store and only made 7.75

    Cons

    low pay and dirty work sometimes

    Recommends
    Neutral Outlook
    Approves of CEO
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