976 Employee Reviews (View Most Recent)

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Overall enjoyable work experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cashier
Former Employee - Cashier

I worked at PetSmart full-time for less than a year

Pros

You get yo be around animals and people that are like you.

Cons

There can be some pressure, especially during rush hours. If you can work at a fast pace, you should be fine

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for PetSmart

  1. 1 person found this helpful  

    Don't even think twice about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Metairie, LA
    Former Employee - Cashier in Metairie, LA

    I worked at PetSmart part-time for more than 3 years

    Pros

    Working with animals, coworkers are decent, little discount 15%, good employee coupons, first to know about sales.

    Cons

    management is literally the worst i've ever worked with, no room for advancement, trust me after 3 years of broken promise after broken promise I realized it was time to move on from a job where they try to fire you for things you haven't even done, My store manager was the the most idiotic, not to mention perverted jerk there is, not to mention a female manager who "punished" her employees if she was in a bad mood, the hours are terrible fluctuating from 11 hours to full time status even though you will NEVER become full time with this company, you will come in on your days off, work doubles, and work your butt off to no availability, you'll never get any praise, you'll be verbally abused, and mistreated, recieving the "short end of the stick" time and time again, do yourself a favor and never EVER work for petsmart. Working with animals is VERY rewarding, but it is not worth it, not to mention these poor animals are overbred, and die far too often within our care because managers do not know how to do their jobs or make sure their employees are doing theres. This company is full of lazy people, don't be the new employee that has to do a million and one things because no one is doing their jobs correctly.

    Advice to ManagementAdvice

    Pay attention to the people you allow to be in charge of your entire store, make your open door policy much more evident so that people are not afraid to be bashed for speaking to their district managers without reprecussions, and make your firing policy much easier, people who do not deserve their jobs should not be allowed to keep them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    If only not for the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petcare Associate  in  Westminster, MD
    Current Employee - Petcare Associate in Westminster, MD

    I have been working at PetSmart part-time for more than a year

    Pros

    Interesting work environment. You definitely learn a lot about animals which is awesome for people who love animals. Get to be around animals which is also awesome. Can get nice early shifts especially in petcare and stocking.

    Cons

    By far one of the worst teams of management i have ever worked for. Mainly due to the store manager who is an overbearing, micromanaging, condescending jerk. Most of the other managers reflect this persona to a smaller level. If you are on their favorites list you'll mostly be ok, but if you act like your life isn't dedicated to petsmart you will quickly fall from that list. They also like to live on a rewards and punishment system using your hours as the bait. There is virtually no breathing room in this work environment except on the rare night you get one of the few nice managers. It would be a fantastic job if they had decent management.

    Advice to ManagementAdvice

    To in store management i suggest they get off their highhorse and start treating their employees with more respect. At my location i have seen many good employees leave simply because they could no longer stand management. To upper management (ie. District and corporate management) i would suggest you start listening to your employees complaints and responding to them accordingly. Due to the arrogance allowed to florish amongst your in store management teams your entire company is quickly developing quite a negative image.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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