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5 people found this helpful  

Was great. A lot has changed recently

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Manager
Former Employee - Store Manager

I worked at PetSmart full-time for more than 3 years

Pros

share your love of animals

Cons

reduction of hours and increased expectations. In essence they are making it impossible to bonus for most

Advice to ManagementAdvice

If you want excellent customer service OSATs, give the stores the hours to make it happen. I realize reducing payroll is the fastest way to increase profit, but at what cost?

Doesn't Recommend
Negative Outlook
Approves of CEO

Other Reviews for PetSmart

  1.  

    Grooming Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grooming Assistant  in  Dundalk, MD
    Former Employee - Grooming Assistant in Dundalk, MD

    I worked at PetSmart part-time for more than a year

    Pros

    You get to see dogs all day if you're an animal person

    Cons

    Mid level managers don't really know how to lead or manage a group of individuals. Too much chatting. Others are hired and don't realize what the job entails. Need a better realistic job preview prior to hiring candidates.

    Advice to ManagementAdvice

    Hire people who are willing to work and know what they are getting into. Too high turn over in grooming.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    S

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dog Groomer  in  Midwest City, OK
    Current Employee - Dog Groomer in Midwest City, OK

    I have been working at PetSmart full-time for more than 5 years

    Pros

    Decent money if you keep up your equipment and keep a good attitude.

    Cons

    Retail hours keep you there late, no overtime is allowed, and black out periods keep you home for the holidays no matter what, you have to buy your own equipment and if you don't have the cash to buy the quality stuff, they will assist you but it's a kit of junk. Your better off taking out a loan and buying everything out right from a magazine.

    Advice to ManagementAdvice

    Offer to only work half days on holidays so that holidays can still be spent with family

    Recommends
    Neutral Outlook
    No opinion of CEO
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