There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Helpful (5)

Was great. A lot has changed recently

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager
Former Employee - Store Manager
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at PetSmart full-time (More than 3 years)

Pros

share your love of animals

Cons

reduction of hours and increased expectations. In essence they are making it impossible to bonus for most

Advice to Management

If you want excellent customer service OSATs, give the stores the hours to make it happen. I realize reducing payroll is the fastest way to increase profit, but at what cost?

Other Employee Reviews for PetSmart

  1. Helpful (2)

    Deceptive Fortune 500 Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Good pay until they find someone to replace you for less $$$. In my former district comprised of 10 Store Managers, all but 3 are left. The ones left were hired in at a much lower salary than all those who left or were fired. I know because I conducted the interviews for the new Store Managers.

    Cons

    Senior management does not follow the company initiatives such as the CARE model for associates. Since it was a program made up to look good for Wallstreet, they only expect store personnel to follow the program. Upper management does not CARE about anyone. You are just a number and your target date for removal is TBD.

    Advice to Management

    Get a new CEO!


  2. Helpful (1)

    Typical brutal corporation, with the guise of being helpful and caring.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Manager in Metairie, LA
    Former Employee - Support Manager in Metairie, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    Flexible hours, Good for students, Dynamic environment

    Cons

    Poor compensation and raise structure for lower level management and associates, extreme politics games in upper management, nothing done for complaints of sexual harrassment by upper management, passive aggressive methods of handling mistakes or reprimands

    Advice to Management

    If an employee makes illegal claims against a manager, something needs to be done. Pay is horrendous for the extent of work expected of employees (unless you are a good employee and demand a raise)


There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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