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There are newer employer reviews for Petco

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Petco was the best job I've ever had!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Vero Beach, FL
Former Employee - Sales Associate in Vero Beach, FL

I worked at Petco full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Very organized. Clean. Great help from the staff and managers. They are willing to promote those who really work to managers which is awesome I loved working there. The manager of my Florida store was so helpful and involved with everyone. He truly cared about all of us and made an effort to get to know you. The training modules are very informative and helpful. The store is well organized and they stressed cleanliness which I loved!

Cons

I had to work very long hours at times, but it was because finding individuals with fish and reptile knowledge was difficult in my area. I had accumulated so much overtime at one point I was no longer allowed to work past a certain set schedule. The are strict with their schedules and if you forget to do something they are quick to get on you for it. So keep up on your required work!

Advice to Management

Nothing. I loved working there and if i ever get the chance I would jump at the opportunity to work there again. Long hours and all!

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  1. Helpful (1)

    Pretty fun!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Petco part-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    I get to play with other people's pets! Nice discount for employees. Rewards card is very helpful! Fairly laidback when it's not busy compared to Target. My boss is very good about scheduling around things or rescheduling a shift if given prior notice (ie can't come in until 3pm but your shift starts at 1? no problem!)

    Cons

    Sometimes short staffed. Rude customers (but that's everywhere!). Have to call a manager to verify 100's and 50's which can take a while depending on when they're busy.

    Advice to Management

    Let more than just the managers verify the 100's and 50's! Show us how to use the UV machine yall use, customers get impatient having to wait 2-5 minutes and we constantly apologize for the wait.


  2. Great concepts, poor excecution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sale Associate in Saint Louis, MO
    Current Employee - Sale Associate in Saint Louis, MO

    I have been working at Petco part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    PETCO has a lot of great direction in regards to training and customer service procedures. The interactions with customers are usually very fun, as most people enjoy talking about their pets. You can learn A TON about animal health and nutrition, as well as behavior and general psychology. I was surprised how much I was able to learn.

    Cons

    The training, although very well structured, is not executed per written protocol. My managers never demonstrated anything to me on the floor, and all I was ever told was to "read these things/watch these videos/do these computer quizzes then go out and start working." The training schedule is up to me to set up around my regularly scheduled shifts (which I consider my FREE TIME) and is so disorganized that often many associates will show up for training simultaneously and one person will have to go home. No one ever checked in on my progress or checked my learning on the floor. Everything was a computer quiz, open book. There is NO communication between managers, through employees, and certainly not between the management and associate teams. It's insane.

    Advice to Management

    Use the empty communication book you have sitting in the office collecting dust. Keep all the employees on the same page and up to date about happenings in the store on a consistent basis, not just when you happen to think about it. Follow the training schedule protocol and check in with new employees as they go through their training. Set established procedures for regular tasks and make sure it's consistent with every member of the staff.


There are newer employer reviews for Petco
There are newer employer reviews for Petco

See Most Recent

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