Petco

www.petco.com
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There are newer employer reviews for Petco

 

Great place to work if you love animals

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager in Los Angeles, CA
Current Employee - Manager in Los Angeles, CA

I have been working at Petco full-time (more than a year)

Pros

Lots of training about animals, animal food and grooming services. Privately held company so metrics are not the top priority. Focus on customer service and the lives of animals is more important than the metrics. Very involved with the community and animal welfare. Lots of advancement from within.

Cons

Busier stores should have more hours to give the level of customer service expected. IT could be improved by streamlining rewards program within the point of sale.

Advice to ManagementAdvice

Spending a little more in floor hours will definitely help the bottom line. Customers come to expect a higher level of customer service than our competitors and when its not given is a major blow to the company's mission. Happier people not so happy.

Recommends
Positive Outlook
Approves of CEO

751 Other Employee Reviews for Petco (View Most Recent)

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  1. 5 people found this helpful  

    Not the best career choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Petco full-time (more than a year)

    Pros

    1. Bring your pets to office (if you have any).
    2. Yearly bonus.
    3. Good offer signing bonus.
    4. Good relocation benefits.
    5. Looks good on your resume/CV.

    Cons

    This company practices (or at least tries) some of the absurd processes and policies in IT. They don't realize that it is not a Software product company but a Retailer. They tend to spend too much on smaller projects which are destined to fail, and then fire employees in the name of cost cutting and to increase profitability. Too much top heavy with Directors, VPs, SVPs and no real Managers present to manage the teams, set expectations and build project roadmaps. Average salary for a location like San Diego. The on-boarding process for new employees is laughable. You will be Micro managed by random people (not your boss or your boss's boss) to such an extent that you may have to prepare your Weekly/Daily/Hourly work roster and present it to them, for no apparent reason, but just because they can ask you to do so. Too much confusion all over the organization and a good amount of time is wasted in figuring out who is supposed to do what and how. Out of bounds finger pointing and favoritism I have ever seen in my career. Everyone wants to know and approve everything and there are just too many meetings on a regular work week, and more than 90% of the meetings yield 0% valuable outcome. Unusually excessive outsourcing, and the outsourcing partners are obligated to perform just the bare minimum which often times is not enough. The company is growing rapidly but people are struggling hard to keep up with the pace. Overall an extremely stressful environment to work in.

    Other General Cons are:
    1. No real cafeteria. Only vending machines with frozen burgers.
    2. Old and dated office buildings.
    3. No scope of internal trainings and personal development.
    4. Not very great medical benefits.
    5. Only 4 vacation days on your first year.

    Advice to ManagementAdvice

    Revisit the outlook of the company and realize major changes that needs to be done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Company is going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in San Diego, CA
    Former Employee - Network Engineer in San Diego, CA

    I worked at Petco full-time (more than 8 years)

    Pros

    I could bring my dogs to work. Most of the people with whom I worked on a daily basis were great people.

    Cons

    Too much middle and upper management, far too many Vice Presidents.

    Advice to ManagementAdvice

    There seemed to be too much focus on advancing to the VP level and far too many new hires were brought in as VPs creating a "too many chiefs" atmosphere.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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