Petco

www.petco.com
There are newer employer reviews for Petco

4 people found this helpful  

Not the best career choice

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in San Diego, CA
Former Employee - Anonymous Employee in San Diego, CA

I worked at Petco full-time (more than a year)

Pros

1. Bring your pets to office (if you have any).
2. Yearly bonus.
3. Good offer signing bonus.
4. Good relocation benefits.
5. Looks good on your resume/CV.

Cons

This company practices (or at least tries) some of the absurd processes and policies in IT. They don't realize that it is not a Software product company but a Retailer. They tend to spend too much on smaller projects which are destined to fail, and then fire employees in the name of cost cutting and to increase profitability. Too much top heavy with Directors, VPs, SVPs and no real Managers present to manage the teams, set expectations and build project roadmaps. Average salary for a location like San Diego. The on-boarding process for new employees is laughable. You will be Micro managed by random people (not your boss or your boss's boss) to such an extent that you may have to prepare your Weekly/Daily/Hourly work roster and present it to them, for no apparent reason, but just because they can ask you to do so. Too much confusion all over the organization and a good amount of time is wasted in figuring out who is supposed to do what and how. Out of bounds finger pointing and favoritism I have ever seen in my career. Everyone wants to know and approve everything and there are just too many meetings on a regular work week, and more than 90% of the meetings yield 0% valuable outcome. Unusually excessive outsourcing, and the outsourcing partners are obligated to perform just the bare minimum which often times is not enough. The company is growing rapidly but people are struggling hard to keep up with the pace. Overall an extremely stressful environment to work in.

Other General Cons are:
1. No real cafeteria. Only vending machines with frozen burgers.
2. Old and dated office buildings.
3. No scope of internal trainings and personal development.
4. Not very great medical benefits.
5. Only 4 vacation days on your first year.

Advice to ManagementAdvice

Revisit the outlook of the company and realize major changes that needs to be done.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

719 Other Employee Reviews for Petco (View Most Recent)

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  1.  

    If you want to be micromanaged to death, this is the job for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco full-time (more than a year)

    Pros

    Working with animals. Interacting with customers and their pets on a daily basis. Helping local rescue groups with adoption fairs.

    Cons

    The rigid procedures involved in the animal departments are exhausting and set you up to fail. full-time employees are regularly scheduled for only 35 hours at most, never 40 and definitely no overtime allowed. Mandatory nights and weekends are also a downer.

    Advice to ManagementAdvice

    Ease up a little on the rigid procedures and allow employees to enjoy their jobs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Doomed company won't last more than a decade.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Petco part-time

    Pros

    - Decent discount
    - Reasonably flexible scheduling for those with families, other jobs, or school
    - Carries more natural nutrition than Petsmart, like Natural Balance, Solid Gold, and Merrick

    Cons

    - Hostile work environment caused by incompetent managers
    - Some policies aren't very customer friendly, like not matching our website prices or having disjointed rewards program,so there's a lot of unhappy customers
    - Animals are kept in poor conditions, especially fish. Animals don't get quarantined to reduce stress after shipping, just shoved right on the floor where people tap on the glass and shout at them. They don't get much other human interaction and as a result are very unfriendly towards people. Animals only get taken to the vet one day out of the week.
    - Very poor training, don't have to be certified in a department before management shoves you into it. Had coworkers tell customers 3-4 goldfish would be fine for a 10g tank.
    - Hours drastically cut halfway into the fiscal year, so not only are you making less money, you're severely understaffed during the busiest most lucrative part of the year.
    - Store and district management don't discipline managers and let them get away with anything, but nitpick sales associates over everything.

    Advice to ManagementAdvice

    There's a million reasons why Petsmart makes double in revenue what Petco does in a year despite Petco having a twenty year jumpstart. Petsmart in general has lower prices for the same product, has a better focus on services including veterinary services, boarding, and day care. They have much stronger signage and a more cohesive store layout instead of products being scattered about the store. They have their own line of pet food which pulls in an additional hundreds of millions per year (Authority and Simply Nourish, plus small animal and bird food). Petco needs to stop focusing on one-time-purchase hardgoods and apparel and instead focus on small repeat purchases like food. Petsmart is publicly traded and while I doubt Petco is in the financial situation to sell stock, it should be a goal for the next 4-5 years. For now, stop opening new stores. Instead pilot programs in California with new registers, stronger signage, and more departmentalized store layout. If you don't change these things and make steps to have them put in place in all stores within 7-8 years, Petco will not exist in 2024.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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