There are newer employer reviews for Pets at Home

 

amazing organisation

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Aquatics Operative in London, England (UK)
Current Employee - Aquatics Operative in London, England (UK)

I have been working at Pets at Home full-time (more than an year)

Pros

get to do lots of training courses on animals and reptiles

Cons

too involving with animals and lots of caring to do

Recommends
Positive Outlook
Approves of CEO

38 Other Employee Reviews for Pets at Home (View Most Recent)

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  1.  

    Good atmosphere generally, with the odd letdown

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pets at Home

    Pros

    Pets at Home has a good training programme, average wage for the role and offers opportunities to progress - but only if you push matters.

    Cons

    Management could be overly concerned with customer satisfaction and avoiding bad reviews to the point of alienating staff members. A good atmosphere generally but, I believe, let down by the absence of teamwork from some managers.

    Advice to ManagementAdvice

    Make employees aware of higher levels of communication; encourage interaction between stores?

    No opinion of CEO
  2.  

    Very good start for young animal enthusiasts. Looks great on the CV!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Aquatic Sales Advisor in Watford, East of England, England (UK)
    Current Employee - Aquatic Sales Advisor in Watford, East of England, England (UK)

    I have been working at Pets at Home

    Pros

    A great place for young animal enthusiasts to grasp the basics into animal welfare. There are also opportunities to get certificated specialist training which will look great on the CV.
    Because of the Sales Advisors great knowledge into products and services passing this information to the customers will feel very rewarding and you will recieve allot of praise from the customer.
    The specialist trained operatives will have immense knowledge on animal welfare and this will give one the opportunity to make professional decisions into what specialist products the slient should be thinking about, this kind of decision making is great training for future careers.
    The rest of the staff are all very passionate about animal safety and welfare. The animals are treated with extreme care and staff make sure the customers provide them with the best welfare possible.
    The products sold at the retail store are extremely varied with a huge range of choice.
    Staff within the store get along reasonably well and tend to help each other.

    Cons

    The stores very frequenly get visits from senior staff from the head offices. There is no dialogue between the Operatives and the Senior Management staff. Instead the senior management create a very tense atmosphere and come across unnecessarily rude and intimidating. As the visits are so frequent senior management come across rather bolshy and truculent, this has an extremely detrimental effect on staff morale.
    As the growth of the company is so immense even through the current economical climate, the new members of management are hired on the spot with hardly any training into animal welfare and only seldom qualified to sell animals let alone give any advice. This gives a feeling of unprofessionalism amongst the rest of the staff.
    The pay upto specialist sales advisor roles is adequate but Managerial role pay is a set annual rate which does not take into account any overtime taken. Most managers are expected to do many many hours of overtime which of course is with out pay.
    There is no current incentive scheme or commison based pay which does not create any motivation for sales advisors to make brilliant 'add on sales' to make sure the customers are buying the more of the best and more expensive items even though they are constantly told to do so by management. There is a small bonus at the end of the financial year based on the stores sales as a whole but this is also quite insignificant.

    Advice to ManagementAdvice

    There should be civil dialogue between senior management and sales operatives so there is not so much of an appartheid between the comapany employees to reduce the appearance of such a rigid hierarchy. The Senior Management should make an effort to inform the rest of the employees of the store they are visiting what input they are making into the individual store.
    There needs to be some sort commision based salary to create some competition between advisiors to make sure their clients are buying. Some advisors are making amazing 'add on sales' by using their product knowledge and intrapersonal skills but get no reward or praise, this creates no motivation to do the same for future sales.

    No opinion of CEO
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