Philips Healthcare

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Diagnostic Imaging has great product and very poor service management @ the TOP

Field Service Engineer (Current Employee) Briarcliff Manor, NY

ProsInnovative company and products. Has the luxury of making money despite its busted structure. Awesome employee recognition programs.

ConsService engineers generally have a natural bond and are compelled to serve customers well regardless of management antics. RSM’s are hired from the outside and most have little experience in medical imaging. This causes a continual situation of uncertainty which keeps engineers from any comfort zone. The message to RSMs year after year at Mega Meeting is to push harder on the engineers. Increase Life Solutions/Power sales and push for engagement of program with measurable quotes by each individual. As a FSE you will be hit over the head on a daily basis with the ever growing metrics. (RSN,TEDS,LIFE, PA Tool ECT.) You will find very few FSE’s grow into a RSM position at Philips as this would be too appropriate for the sake of business, and serve the FSE with a known value. As a FSE and to succeed you must turn it off like you don’t even work there at the end of the day. Upper management speaks out of both sides of their face, Say “Preferred Employer of choice” but do exactly the opposite and push FSE’s to be miserable and maybe quit. If they lose the best of the best, a FEP graduate fresh out of school can assume FE position at a reduced compensation package. It’s all about revenue at the cost of customer satisfaction and FSE personal well being so shut it down and ignore the management propaganda .

Advice to Senior ManagementThere’s not much to say as only a change in upper service management will fix the nasty culture that has been created. This might only happen after Sales organization suffers with the numerous Service organization blunders.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    Decent company but Andover office lacking in culture

    Anonymous Employee (Current Employee)

    I have been working at Philips Healthcare

    Pros: Good products and opportunity to advance Cons: Andover office lacks energy and seriously lacks culture Advice to Senior Management: Inject some life into the campus Yes, I would recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Missing the forest for the trees

    Anonymous Employee (Former Employee)

    I worked at Philips Healthcare

    Pros: Excellent medical benefits A lot of people who are truly committed… Cons: Consensus driven decision making and re-making is slow; hard to get decisions made at all sometimes Strong hierarchy and little tolerance of dissension Too much focus on… Advice to Senior Management: Encourage a healthy environment of questioning to improve quality and… More

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