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Diagnostic Imaging has great product and very poor service management @ the TOP

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Field Service Engineer  in  Briarcliff Manor, NY
Current Employee - Field Service Engineer in Briarcliff Manor, NY

I have been working at Philips Healthcare full-time for more than 10 years

Pros

Innovative company and products. Has the luxury of making money despite its busted structure. Awesome employee recognition programs.

Cons

Service engineers generally have a natural bond and are compelled to serve customers well regardless of management antics. RSM’s are hired from the outside and most have little experience in medical imaging. This causes a continual situation of uncertainty which keeps engineers from any comfort zone. The message to RSMs year after year at Mega Meeting is to push harder on the engineers. Increase Life Solutions/Power sales and push for engagement of program with measurable quotes by each individual. As a FSE you will be hit over the head on a daily basis with the ever growing metrics. (RSN,TEDS,LIFE, PA Tool ECT.) You will find very few FSE’s grow into a RSM position at Philips as this would be too appropriate for the sake of business, and serve the FSE with a known value. As a FSE and to succeed you must turn it off like you don’t even work there at the end of the day. Upper management speaks out of both sides of their face, Say “Preferred Employer of choice” but do exactly the opposite and push FSE’s to be miserable and maybe quit. If they lose the best of the best, a FEP graduate fresh out of school can assume FE position at a reduced compensation package. It’s all about revenue at the cost of customer satisfaction and FSE personal well being so shut it down and ignore the management propaganda .

Advice to ManagementAdvice

There’s not much to say as only a change in upper service management will fix the nasty culture that has been created. This might only happen after Sales organization suffers with the numerous Service organization blunders.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Philips Healthcare

  1.  

    Decent company but Andover office lacking in culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Philips Healthcare

    Pros

    Good products and opportunity to advance

    Cons

    Andover office lacks energy and seriously lacks culture

    Advice to ManagementAdvice

    Inject some life into the campus

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Missing the forest for the trees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Philips Healthcare

    Pros

    Excellent medical benefits
    A lot of people who are truly committed to the mission
    Some very good colleagues
    Beautiful campus area

    Cons

    Consensus driven decision making and re-making is slow; hard to get decisions made at all sometimes
    Strong hierarchy and little tolerance of dissension
    Too much focus on process for process sake
    Talk about reducing complexity and supporting new ideas is not genuine
    Very political, tough to get promoted until you've been there at least 10 years
    Office space environment circa 1980's

    Advice to ManagementAdvice

    Encourage a healthy environment of questioning to improve quality and pace of innovation

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