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There are newer employer reviews for Philips Healthcare

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Helpful (1)

Diagnostic Imaging has great product and very poor service management @ the TOP

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Field Service Engineer in Briarcliff Manor, NY
Current Employee - Field Service Engineer in Briarcliff Manor, NY
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Philips Healthcare full-time (More than 10 years)

Pros

Innovative company and products. Has the luxury of making money despite its busted structure. Awesome employee recognition programs.

Cons

Service engineers generally have a natural bond and are compelled to serve customers well regardless of management antics. RSM’s are hired from the outside and most have little experience in medical imaging. This causes a continual situation of uncertainty which keeps engineers from any comfort zone. The message to RSMs year after year at Mega Meeting is to push harder on the engineers. Increase Life Solutions/Power sales and push for engagement of program with measurable quotes by each individual. As a FSE you will be hit over the head on a daily basis with the ever growing metrics. (RSN,TEDS,LIFE, PA Tool ECT.) You will find very few FSE’s grow into a RSM position at Philips as this would be too appropriate for the sake of business, and serve the FSE with a known value. As a FSE and to succeed you must turn it off like you don’t even work there at the end of the day. Upper management speaks out of both sides of their face, Say “Preferred Employer of choice” but do exactly the opposite and push FSE’s to be miserable and maybe quit. If they lose the best of the best, a FEP graduate fresh out of school can assume FE position at a reduced compensation package. It’s all about revenue at the cost of customer satisfaction and FSE personal well being so shut it down and ignore the management propaganda .

Advice to Management

There’s not much to say as only a change in upper service management will fix the nasty culture that has been created. This might only happen after Sales organization suffers with the numerous Service organization blunders.

Other Employee Reviews for Philips Healthcare

  1. Helpful (4)

    Poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Philips Healthcare full-time (More than 10 years)

    Pros

    Lots of good knowledgeable friendly people to work with. Good benefits and compensation. A good place to work to gain experience.

    Cons

    The decision makers are afraid of change and afraid of leading the pack when it comes to implementing new technology into products. Constantly playing catch up to competitors because of this. Also, upper management are only looking out for themselves and no one else.

    Advice to Management

    Stop buying smaller successful companies and running them into the ground.


  2. Decent company but Andover office lacking in culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Good products and opportunity to advance

    Cons

    Andover office lacks energy and seriously lacks culture

    Advice to Management

    Inject some life into the campus


There are newer employer reviews for Philips Healthcare
There are newer employer reviews for Philips Healthcare

See Most Recent

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