There are newer employer reviews for Phoenix House
There are newer employer reviews for Phoenix House

See Most Recent

Helpful (4)

Not a great place to work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Phoenix House full-time

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Great opportunity to assist those trying to kick their addictions

Cons

Little appreciation for accomplishments and dedication

Advice to Management

Pay more attention to the accomplishments of your employees, and try to better understand the challenges that they face.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (11)

    Terrible for employees, worse for clients

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in New York, NY
    Former Employee - Web Developer in New York, NY

    I worked at Phoenix House full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I'm racking my brain trying to think about a single "pro" for working at Phoenix House. The best I can come up with is that the commute wasn't terrible.

    Cons

    I almost don't know where to start. Probably the worst part of working for PH was their HR department - to call them incompetent would be an understatement. On several occasions, they screwed up my health insurance so badly that I would be at the doctor's office (in the wake of a major injury) only to find out that HR had inadvertently "cancelled" my insurance, leaving me to foot the bill and clean up the mess, which often took weeks. On one occasion, I was left without critical medication on a Friday evening, and had to borrow cash from a co-worker to pay retail for my prescription. On another occasion, when a different co-worker complained that her checks weren't reflecting her accurate salary, HR told her, "you don't have a contract, we can pay you whatever we want."

    As awful as PH was to its employees, it seemed to be even worse for clients. PH pays lots of lip service to caring for the indigent, but at the end of the day, they give preferential treatment to self-pay clients, who they get in and out of their system as fast as possible in order increase their bottom line. From where I sat, it seemed like clients were seen as nothing but dollar signs. I would never recommend them to a loved one in need of care.

    Finally, in the entire 2 years of working there, I never saw a single pay increase, not even a cost of living increase which is standard pretty much everywhere.

    Advice to Management

    You could start by being more respectful to your employees. On more than one occasion, I witnessed the CEO making insulting comments (sometimes even racist) about employees who were sitting 2 feet away from him. I'm frankly surprised that I lasted as long as I did, but I'm very happy to be rid of this organization and chalking it up to a bad life-choice.


  2. Helpful (7)

    Bad benefits/low pay = high turnover

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Phoenix House full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Phoenix House Foundation, the organization's headquarters, is very professional and a great place to gain communications/development/research experience at a large nonprofit. My department functions well and accomplishes a great deal with less resources than other organizations.

    Cons

    There is a huge income gap between the senior management and counselors who provide our clients with services. Benefits are very poor, morale is low, work culture is rigid and punitive, and turnover is very high.

    Advice to Management

    Provide better benefits, a more flexible work culture, and higher pay--even if it means reducing salaries at the top.


There are newer employer reviews for Phoenix House
There are newer employer reviews for Phoenix House

See Most Recent

Work at Phoenix House? Share Your Experiences

Phoenix House

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.