Phoenix House

  www.phoenixhouse.org
  www.phoenixhouse.org
There are newer employer reviews for Phoenix House

2 people found this helpful  

I was overwhelmed with work and help was not good

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Case Manager in Hauppauge, NY
Current Employee - Case Manager in Hauppauge, NY

I have been working at Phoenix House full-time (more than an year)

Pros

You have alot of resources to help clients

Cons

Phoenix House is always understaffed
People at the top are mostly recovering addicts without degrees

Advice to ManagementAdvice

Management needs to have more in house training in addition to having a in/house trainer.
Client programs should be more plentiful. Clients should not be idle at any time. The use of caffine and nicotine should cease. You are not clean if you are using either DRUG

Recommends
Negative Outlook
Disapproves of CEO

33 Other Employee Reviews for Phoenix House (View Most Recent)

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  1. 5 people found this helpful  

    In a word - Dysfunctional !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Telling in New York, NY
    Current Employee - Not Telling in New York, NY

    I have been working at Phoenix House full-time (more than 3 years)

    Pros

    Some of the clients really do want to overcome addiction, but most are there just because they got caught and are mandated by the criminal justice system

    Cons

    The management is dysfunctional. Most are dry-drunks/addicts who carry the same dysfunctional behaviors into the workplace. Senior management has no clue what goes on in the programs. Clients are having sex with clients, Staff are having sex with staff AND clients, people stealing company property and do the minimum to "keep under the radar"...

    Advice to ManagementAdvice

    GET A CLUE

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Neutral - kind-of

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Phoenix House

    Pros

    The opportunity to work some amazing clients
    Fast-paced and challenging work loads make any work day go by
    Non-profit which equals not the best pay but also results in the on-site staff working there because they want to, not because they have to.
    Most on-site staff genuine with 100% good intentions in everything they do.
    Current Management team is wonderful and has really improved some costumer service aspects of things. Happy customers (families) = happy staff.

    Cons

    Decisions are made by upper management who rarely step foot in the facility or even in the state.
    Very little to no positive staff recognition
    Poor communication from upper management about changes and programming
    It seems as though anyone who does not "know people" in the company or who try to stand firm on any issue will not stay employed very long
    Multiple extremely concerning issues never addressed (again seemed to be related to "knowing people"). There was no way to tell what gets swept under the rug and what will be corrected.
    Insurance could be better but is comparable to other similar company benefits in the area.
    ZERO effective new staff training. Staff is required to sit through hours of various state regulated trainings however nothing else is provided with the skills or tools in assisting with a client crisis or altercation.
    ZERO opportunity for growth in the company.

    Advice to ManagementAdvice

    It would be really cool if instead of playing favorites and handing out raises and bonus's to staff at facilities who are losing money and y'all would put that money towards treatment days for the client's with out insurance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Phoenix House

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