Pier 1 Imports

  www.pier1.com
  www.pier1.com
There are newer employer reviews for Pier 1 Imports

3 people found this helpful  

Change the Numbers Game-Put Focus Back on Customers (Not Conversions) & Rewarding Good Work! (Not Mediocrosy)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales Associate in Atlanta, GA
Former Employee - Sales Associate in Atlanta, GA

I worked at Pier 1 Imports

Pros

Love the customers and great products! The company has great a employee discount. The work hours are flexible. With TeamWorks, you can access your schedule, share your availability and request time off online from home.

Cons

Everyone logically knows you can't make customers buy! But wait-you better find a way because it's your job here and the store is graded on it! For every 3 customers that enter the store, you HAVE TO make at least 1 of them buy 1 thing. Beg if you must that they at least buy something small. Whatever you can get out of them by any means necessary. Even if it means spliting their purchases into 2 at the register. While you're at it, shove the Pier1 Credit Card down their throats. Some feel this borders on harrassment of customers-and yes they do complain. Sales Leads and Managers are so pressured to meet these mandates that they often result to purchasing items themselves or covering up the sensors at the entrance that count each person who enters or leaves the store. There's a lot of manual labor (including cleaning bathrooms, sweeping, dusting or mopping the store) and it doesn't help that the pay and hours available are extremely low. Also, there is often NOT enough employee coverage on the floor. This poses a risk for increased store shrinkage and a security risk to employees, especially those of us who close the store at night because there is no plaza security. This store could potentially maintain #1 in its district. but low morale and poor staff management often hinders the store from reaching their goals. Management expects the Sales Leads to whip reluctant or low-producing Sales Associates into shape through so-called coaching & sales chats to no avail.

Advice to ManagementAdvice

Dont be afraid to hire a new team if the current one is not working out! Hold people accountable-literally. Start writing people up but don't turn employees against each other as a form of motivation! Treat your good employees better. Pay them better. Don't exploit good workers while mediocrosy from others! Stop hiring or promoting employees who are not eager to work nor are productive. If they don't want to produce or only want to work a few days a month just for the discounts, etc. give their hours to employees who actually care about their job and WANT to work. Above all, hire a competent management team who are actual real "leaders" , and give them the tools and authority they need to do their jobs. Recognize those who go above and beyond. Don't get so caught up in meeting your store's goals that you forget what's most important-your workers. Give employees incentives and reward them for their hard work.

Doesn't Recommend
No opinion of CEO

627 Other Employee Reviews for Pier 1 Imports (View Most Recent)

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  1. 5 people found this helpful  

    Fun, fast paced selling environment. High performance expectations for retail, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Manager in Atlanta, GA
    Former Employee - Assistant Manager in Atlanta, GA

    I worked at Pier 1 Imports

    Pros

    The products are fun, unique and constantly changing. Most employees are outgoing and pleasant to work with. Many customers truly enjoy shopping here and their excitement makes helping them a pleasure. The benefits for part time employees include a stock purchase plan, a 401k opportunity with contribution matching and access to a discounted health care plan (Pier One DOES NOT pay any portion for part time employees, it is simply a group discount). Employees who average 20 hours a week or more accrue paid vacation time. (Many associates work less than 20 hours a week.) Schedules are extremely flexible and time off is almost guaranteed when requested in advance.

    Cons

    Low pay with lots of physical labor. Average retail pay for associates (ie: slightly above minimum wage) but less for management than some other retailers. The job is demanding. If you are not able to move, lift and bend easily you will not be able to perform because there is often just 2 employees in the store at any time, doing everything from ringing up to loading bedroom dressers. This is great for the company's payroll but quite difficult on the 2 people alone with hundreds of customers.

    This job can be a good fit for students and others that want part-time work but is a poor choice for anyone looking for full time. There are only 2 full time positions at any store and one of those is an hourly 32-hour a week position.

    Advice to ManagementAdvice

    The company lacks consistency across stores. While company policies are the same everywhere, such as the return policy, they are not followed. They are often not communicated well to every employee so customers get different information everywhere they go. This can cause disappointment. Provide updated training material especially for new hires. Much of the trainig material is years old and inaccurate.

    Find a way to identify damaged furniture before it is sent to stores, especially for customer orders. No matter how good the customer service is, if a customer has to come back 2-3 times to exchange one piece they will not trust the Pier 1 brand.

    Encourage Regional and Divisional management to be encouraging, not only critical, of the store staff. They don't need to be constantly reminded that their jobs are "not rocket science." Rather, provide the store level employees with the same coaching toward success that you talk about constantly and expect them to provide to their associates.

    Approves of CEO
  2.  

    Overall, good job with OK pay and good schedule.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in Little Rock, AR
    Former Employee - Sales Associate in Little Rock, AR

    I worked at Pier 1 Imports

    Pros

    I worked at Pier 1 mainly because employees receive a discount on merchandise, which I knew I would be purchasing anyway. I found that I excelled at sales and marketing and advanced to a higher pay scale within two months.

    Cons

    My only real problem was that, when I was there at least, management was hesitant to hire new employees though the store was understaffed, and that meant that employees were scheduled for more hours than they were hired to work, working at times they had said they would not be available, and were unable to request a day off at all.

    Advice to ManagementAdvice

    Te best advice I could give would be to stick to the schedule agreed upon when employees are hired. Overall, though, I would recommend that they continue to be positive and friendly the way they were when I worked there.

    Recommends
    Approves of CEO
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