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Helpful (5)

It's challenging, fast, fun but incredibly micromanaged by the RVP's and on up the food chain.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - General Manager
Current Employee - General Manager
No opinion of CEO

Pros

Plenty of opportunity for those that want to advance in the hospitality industry. There is continual change going on at any given moment within the corporation that you will learn more with this company than you would taking some hotel management courses. Pillar prefers to promote most positions from within so it is possible to 'fast-track' to management. Good, but costly, medical benefit package. Hundreds of locations in the US. Many different brands from Hilton, Sheraton, Marriott, Holiday, Choice and more. Pillar employees at corporate office are always there to help you.

Cons

Micromanaging is getting out of hand. Report after report is always due giving us GM's little time to spend with our guest and teams. With 200+ GM's, Pillar has some extremely experienced managers but fails to see them or utilize their knowledge. They have a tendency to make policies based on Asset Managers requests. Nevermind that in the long run it will be a mistake. As change can be positive it is also can be negative. Pillar has a tendency to pick a subject, beat us over the head with it then change the subject, example: One month capital expenditures are important and we must get the properties up to snuff. The next month we submit a capital request for repair and it's denied because we should have 'fixed it earlier'. Well, we couldn't fix it earlier as several maintenance orders were not approved due to cost. Then it comes back to the GM and is portrayed as incompetence. Vicious circle.

Advice to Management

Please back off some of the reporting requirements. We are in this industry because we love people, not computers.

Other Employee Reviews for Pillar Hotels and Resorts

  1. Helpful (1)

    Solid Job, Great People, Good Company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Van Driver
    Current Employee - Van Driver
    Recommends
    Approves of CEO

    Pros

    The people I work with are definitely the best reason to work for Pillar Hotels and Resorts. All the managers are very friendly and dedicated. The hotel staff is outstanding. Great place to work.

    Cons

    Hourly pay could be more, Unpaid breaks


  2. Helpful (1)

    Not horrible, but definitely not great.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Houston, TX
    Current Employee - Management in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, 401k match, Good resources through Pillar Portal.

    Cons

    Too much arbitrary busy work; Confused upper management; Unreasonable deadlines; Why are there so many conference calls?; Would expect more pay for the amount of tasks; Full time turns into 50-60 hours/week.

    Advice to Management

    I've worked in management for several years now, and it get's more ridiculous as time goes on. Please, everyone get on the same page. It is so important to your team to have strong management and support when needed. Don't waste the staff's time (and the company's money) going back and forth with how you want to do things. We want to run a successful hotel, not push pencils.

    Pillar Hotels and Resorts Response

    Jul 24, 2015 – Social Media Manager

    Thank you for your feedback. We certainly don’t strive to be ‘Not Horrible’ We would love to hear more details so we can help improve morale. Please call our hotline and ask to speak with ... More


There are newer employer reviews for Pillar Hotels and Resorts
There are newer employer reviews for Pillar Hotels and Resorts

See Most Recent

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