There are newer employer reviews for Pillar Hotels and Resorts

1 person found this helpful

Nice in-chain benefits, but frustrating management to work with

  • Comp & Benefits
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
Former Employee - Guest Service Agent in Erie, PA
Former Employee - Guest Service Agent in Erie, PA

I worked at Pillar Hotels and Resorts full-time (more than a year)

Pros

Amazing employee discounts when it comes to travel within the chain that I worked in (Hilton).

Cons

Inept management who are irresponsive to employee and hotel needs.

Management seemed to have no understanding of appropriate scheduling and would have too few people on days when there was a plethora of incoming/outgoing guests, and too many staff on days that were slow.

Expects front desk to run the entire hotel after 5pm, regardless the number of incoming guests and how much laundry was dropped by housekeeping just before they leave for the day.

Management frequently left by 5pm and did not seem to have an accurate picture of what 2nd shift actually was like...which may have led to the lack of appropriate scheduling.

Advice to ManagementAdvice

Make sure you have adequate coverage so that you aren't burning out your staff by expecting one front desk person to run the entire hotel when you have a full-house and had 20+ checkouts, meaning the front desk person is also responsible for doing all the laundry as well. Hire someone specifically for laundry so as to ensure that incoming guests are able to be adequately served and not splitting the focus of the front desk agent between responsibilities that should be covered by housekeeping, maintenance, as well as the main responsibilities of the front desk.

Doesn't Recommend
No opinion of CEO
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  1. 3 people found this helpful

    Not a rewarding company for People of Color

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent
    Current Employee - Guest Service Agent

    I have been working at Pillar Hotels and Resorts full-time (more than 3 years)

    Pros

    flexible scheduling with work hours when needed

    Cons

    NO people of color in ANY level of management on the local or corporate level
    People of color are only hired for housekeeping and maintence
    Front office/desk positions are given to white faces, preferably young females
    Young Whites are hired right out of college to management positions with no leadership or management experience
    Internal employees of color are looked over for promotions
    Racism is a regular occurance, whether intended or not, it is still a regular occurance with no direction or accountability from Marriott, or Pillar senior level management
    There is no follow through of employee concerns, whether at the local level or senior level
    Marriott has no idea how badly the company's culture is for people of color

    Advice to ManagementAdvice

    Require management to recieve cultural competency training
    Require mangement to know principles of leadership and staff development
    Require input from front line employees regarding best practices
    Develop a STEP program for internal promotions
    Actively seek to hire people of color for promotion opportunities

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful

    Great company, strong team culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Irving, TX
    Current Employee - General Manager in Irving, TX

    I have been working at Pillar Hotels and Resorts full-time (more than 3 years)

    Pros

    Pillar is still a relatively young company and has experienced some growing pains over the years. From my perspective the company has learned from it's mistakes and isn't afraid to change. Pillar is led by an aggressive, experienced, hands-on senior management team. There are a huge number of resources and tools available to help make a hotel successful. GMs who produce good results are left alone to thrive (we're not big on micromanaging) but those who struggle will find plenty of support coming their way to help turn around.

    Cons

    I think Pillar is held back by its relationship with Archon Hospitality which owns most of the hotels Pillar manages. Archon wants nothing more than to squeeze the life out of each hotel and reinvest as little as possible. Hotels under other ownership groups will probably thrive with the Pillar culture.

    Advice to ManagementAdvice

    None at this time

    Recommends
    Positive Outlook
    Approves of CEO
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