Pillar Hotels and Resorts

  www.pillarhotels.com
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33 Employee Reviews (View Most Recent)

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1 person found this helpful  

Nice in-chain benefits, but frustrating management to work with

  • Comp & Benefits
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
Former Employee - Guest Service Agent  in  Erie, PA
Former Employee - Guest Service Agent in Erie, PA

Pros

Amazing employee discounts when it comes to travel within the chain that I worked in (Hilton).

Cons

Inept management who are irresponsive to employee and hotel needs.

Management seemed to have no understanding of appropriate scheduling and would have too few people on days when there was a plethora of incoming/outgoing guests, and too many staff on days that were slow.

Expects front desk to run the entire hotel after 5pm, regardless the number of incoming guests and how much laundry was dropped by housekeeping just before they leave for the day.

Management frequently left by 5pm and did not seem to have an accurate picture of what 2nd shift actually was like...which may have led to the lack of appropriate scheduling.

Advice to ManagementAdvice

Make sure you have adequate coverage so that you aren't burning out your staff by expecting one front desk person to run the entire hotel when you have a full-house and had 20+ checkouts, meaning the front desk person is also responsible for doing all the laundry as well. Hire someone specifically for laundry so as to ensure that incoming guests are able to be adequately served and not splitting the focus of the front desk agent between responsibilities that should be covered by housekeeping, maintenance, as well as the main responsibilities of the front desk.

Doesn't Recommend
No opinion of CEO

Other reviews for Pillar Hotels and Resorts

  1. 2 people found this helpful  

    Great company, strong team culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Irving, TX
    Current Employee - General Manager in Irving, TX

    Pros

    Pillar is still a relatively young company and has experienced some growing pains over the years. From my perspective the company has learned from it's mistakes and isn't afraid to change. Pillar is led by an aggressive, experienced, hands-on senior management team. There are a huge number of resources and tools available to help make a hotel successful. GMs who produce good results are left alone to thrive (we're not big on micromanaging) but those who struggle will find plenty of support coming their way to help turn around.

    Cons

    I think Pillar is held back by its relationship with Archon Hospitality which owns most of the hotels Pillar manages. Archon wants nothing more than to squeeze the life out of each hotel and reinvest as little as possible. Hotels under other ownership groups will probably thrive with the Pillar culture.

    Advice to ManagementAdvice

    None at this time

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Manager  in  East Los Angeles, CA
    Current Employee - Front Desk Manager in East Los Angeles, CA

    Pros

    good benefits for the employees

    Cons

    regional manager are not aware whats happening in the field

    Advice to ManagementAdvice

    listen more to the employees

    Recommends
    Neutral Outlook
    No opinion of CEO
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