Pillar Hotels and Resorts

  www.pillarhotels.com
  www.pillarhotels.com
There are newer employer reviews for Pillar Hotels and Resorts

3 people found this helpful  

Not a rewarding company for People of Color

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Guest Service Agent
Current Employee - Guest Service Agent

I have been working at Pillar Hotels and Resorts full-time (more than 3 years)

Pros

flexible scheduling with work hours when needed

Cons

NO people of color in ANY level of management on the local or corporate level
People of color are only hired for housekeeping and maintence
Front office/desk positions are given to white faces, preferably young females
Young Whites are hired right out of college to management positions with no leadership or management experience
Internal employees of color are looked over for promotions
Racism is a regular occurance, whether intended or not, it is still a regular occurance with no direction or accountability from Marriott, or Pillar senior level management
There is no follow through of employee concerns, whether at the local level or senior level
Marriott has no idea how badly the company's culture is for people of color

Advice to ManagementAdvice

Require management to recieve cultural competency training
Require mangement to know principles of leadership and staff development
Require input from front line employees regarding best practices
Develop a STEP program for internal promotions
Actively seek to hire people of color for promotion opportunities

Doesn't Recommend
Negative Outlook
Disapproves of CEO

43 Other Employee Reviews for Pillar Hotels and Resorts (View Most Recent)

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  1. 3 people found this helpful  

    Great company, strong team culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Irving, TX
    Current Employee - General Manager in Irving, TX

    I have been working at Pillar Hotels and Resorts full-time (more than 3 years)

    Pros

    Pillar is still a relatively young company and has experienced some growing pains over the years. From my perspective the company has learned from it's mistakes and isn't afraid to change. Pillar is led by an aggressive, experienced, hands-on senior management team. There are a huge number of resources and tools available to help make a hotel successful. GMs who produce good results are left alone to thrive (we're not big on micromanaging) but those who struggle will find plenty of support coming their way to help turn around.

    Cons

    I think Pillar is held back by its relationship with Archon Hospitality which owns most of the hotels Pillar manages. Archon wants nothing more than to squeeze the life out of each hotel and reinvest as little as possible. Hotels under other ownership groups will probably thrive with the Pillar culture.

    Advice to ManagementAdvice

    None at this time

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Manager in East Los Angeles, CA
    Current Employee - Front Desk Manager in East Los Angeles, CA

    I have been working at Pillar Hotels and Resorts full-time (more than 5 years)

    Pros

    good benefits for the employees

    Cons

    regional manager are not aware whats happening in the field

    Advice to ManagementAdvice

    listen more to the employees

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Pillar Hotels and Resorts

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