There are newer employer reviews for Pillar Hotels and Resorts
There are newer employer reviews for Pillar Hotels and Resorts

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Helpful (1)

Nice place to work, seems like the corporate part has everything organized and well-managed so business goes smoothly.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Front Desk in Morgan Hill, CA
Current Employee - Front Desk in Morgan Hill, CA

I have been working at Pillar Hotels and Resorts full-time (Less than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Organized, good pay, benefits, non-union.

Cons

Drama with other employees, hostility with other employees.

Advice to Management

Treat employees like adults instead of like children who are beneath them.

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  1. Helpful (6)

    Worst Management Comapny I have ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Pillar Hotels and Resorts full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Chris Russell is a great leader!

    Cons

    Where should I start? HR is a joke! They don't listen or support their GM's. The hotels are getting run down and no one will put money into them. They micro manage their employees death. They let certain leaders get away with anything and others are disciplined. The company is so scared to get sued that no one can make a decision. Raises are a joke. Having to tell an employee they get 10 cents is embarassing.

    Advice to Management

    Get rid of HR and start new. Put some money into the hotels. Let the GM's be GM's. Start treating everyone faiyly, not just the favorites.


  2. Helpful (2)

    Nice in-chain benefits, but frustrating management to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Guest Service Agent in Erie, PA
    Former Employee - Guest Service Agent in Erie, PA

    I worked at Pillar Hotels and Resorts full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Amazing employee discounts when it comes to travel within the chain that I worked in (Hilton).

    Cons

    Inept management who are irresponsive to employee and hotel needs. Management seemed to have no understanding of appropriate scheduling and would have too few people on days when there was a plethora of incoming/outgoing guests, and too many staff on days that were slow. Expects front desk to run the entire hotel after 5pm, regardless the number of incoming guests and how much laundry was dropped by housekeeping just before they leave for the day. Management frequently left by 5pm and did not seem to have an accurate picture of what 2nd shift actually was like...which may have led to the lack of appropriate scheduling.

    Advice to Management

    Make sure you have adequate coverage so that you aren't burning out your staff by expecting one front desk person to run the entire hotel when you have a full-house and had 20+ checkouts, meaning the front desk person is also responsible for doing all the laundry as well. Hire someone specifically for laundry so as to ensure that incoming guests are able to be adequately served and not splitting the focus of the front desk agent between responsibilities that should be covered by housekeeping, maintenance, as well as the main responsibilities of the front desk.


There are newer employer reviews for Pillar Hotels and Resorts
There are newer employer reviews for Pillar Hotels and Resorts

See Most Recent

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