There are newer employer reviews for Pilot Flying J
There are newer employer reviews for Pilot Flying J

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Restaurant work OKAY, Store side probably better

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Cashier in Cordele, GA
Current Employee - Cashier in Cordele, GA

I have been working at Pilot Flying J part-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Pilot Flying J is a large corporation that takes wages, hours, and business operation seriously . Although they are primarily a minimum wage corporation, at least for the restaurant in Pilot Flying J for which I work, I hear cashiers for the store side are paid better. It's probably nicer and less stressful over on the store side as well, although you have a constant influx of customers. My experience must not be much different from a stand-alone restaurant, although there is the occasional interaction between us on the restaurant side and those on the store side. Overall, it is a job, and there are much worse places to work.

Cons

They are heavy on suggestive selling, making it feel like you've always got to pester every customer for every penny, instead of allowing you to really focus on the one true thing that matters - SERVING THE CUSTOMER! The one thing about Pilot is that they are money-Mizars; you will not ever get overtime, and there have been many occasions we just did not have enough employees to handle business.

Advice to Management

Be a leader in charisma, positivity, effort, discipline, cleanliness, pride yet humility, chivalry, upkeep, and leadership.

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  1. Helpful (1)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Nashville, TN
    Former Employee - General Manager in Nashville, TN

    I worked at Pilot Flying J full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits and compensation package

    Cons

    Increasing demands while eliminating the tools necessary to achieve goals. There is a lack of knowledge/communication by above store management.


  2. Lack of leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Co Manager in North Lima, OH
    Former Employee - Co Manager in North Lima, OH

    I worked at Pilot Flying J full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is nice talking to your regular customers, but thats about the only pro.

    Cons

    Above store level management is about as incompetent as they come. Micromanagement is extreme in this company. They do not allow the managers of the store to staff the store properly, forcing everyone there to take on more tasks than there is time for, then they yell at you when everything isnt done. They force you to run out of product to use and sell to keep costs down. They really dont care about their customers or workers at all, just about the money. As a manager you will work at least 60-70 hours a week or more, they do not care about your family.

    Advice to Management

    Ask your store level managers how things are really going. Loosen up the belt and allow them to staff properly, and order their product properly and maybe the customer wont hate you so much. Learn how to promote the correct people to management positions, instead of your favorites.


There are newer employer reviews for Pilot Flying J
There are newer employer reviews for Pilot Flying J

See Most Recent

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