Pros

The company is buying/partnering with other companies to provide ever more opportunities. The company has a strong market share in most markets in which it competes. Despite somewhat high turnover, the employees that stay, stay for many years creating a wealth of experienced employees and allowing for long term friendships in the workplace. Benefits are good compared to similar companies. Tuition reimbursement is one hundred percent, which is almost unheard of at other companies. Chances for promotions are strong as long as an employee is willing to move. Field employees, sales and service, are generally left alone by management which allows an employee to be more productive and manage their respective areas. Much of management started in the field and therefore, most have a decent understanding of the challenges facing field employees.

Cons

The company is very slow to adopt contemporary technology and has difficulty in creating quality software solutions internally. Sales and management is strongly resisting changing from the old days of selling equipment instead of solutions. The company is trying to do too much and seems be struggling to find its place in the global economy. Merit raises are based mostly on items employees have no control over and are therefore given based on politics, not performance. Rewards and recognition are nearly non-existent in service and reasonable in sales, if an employee can understand the ever-changing, convoluted process for obtaining them. There can be extensive travel for management and field employees and the reimbursement program doesn't adequately reimburse for the use of personal vehicles. Company vehicles are not an option. When sales are good, a work-life balance can be very difficult to maintain as employees are strongly 'encouraged' not to take vacation and work longer hours. No compensation for unused vacation. Field service employees are unreasonably short-handed and the situation continues to get worse. The sales process is generally unprofessional, pressuring sales to quickly obtain the order and service then left to force a square peg into a round hole instead of allowing for a professional consultation before the sell to obtain a win-win. Sales often spends too much of their time dealing with customer issues created by various other corporate departments.

Advice to Senior Management

Get focused on what Pitney does best. Read or re-read the book 'Good to Great' by Jim Collins. Hire sales with strong technology skills or better train existing sales for selling solutions instead of equipment. Work hard to retain the salespersons that do know how to sell.