Pizza Hut – “Customer Service Representative at Pizza Hut”

Pros

It will definitely introduce a person to the world of customer service. This is probably an easy place to start a career in customer service. They do encourage CSR's to meet goals such as providing good customer service.

Cons

The management is one of the many downsides to working at this place. Solely because the management hired saw his employees as incompetent no good people. Hence, employees no longer cared for their job or the establishment itself. Also, the customer database isn't so great because my store was one of the few Pizza Hut establishments located in an area of very frugal people, therefore it was nearly impossible to meet goals of upselling or even sell without a coupon.

Advice to Senior Management

Definitely set better standards to hire better management. Be more organized in running the store. Setting goals and offering rewards is a good way to encourage CSR's and all employees to try harder doing their work.