Planet Fitness

  www.planetfitness.com
  www.planetfitness.com
There are newer employer reviews for Planet Fitness

1 person found this helpful  

A good gym, but with a lot of hidden negative factors

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Member Services Representative
Current Employee - Member Services Representative

I have been working at Planet Fitness part-time (less than an year)

Pros

Some of the members are a real joy to be around, and many of the workers there are fun and enthusiastic which is infectious and helps you get through the day.

Free gym membership.

Cons

It really depends on who your manager is. If you have a club manager is who is mostly about the figures, making their numbers and hitting their targets to get their bonuses, then you become little else than a warm body to work to the bone. Oftentimes, as a front desk staff you'll be the ONLY employee in the entire club and everything is on you - customer service, phone calls, checking in members/guests, janitorial responsibilities, processing applications, doing tours, handling account disputes. At the club I worked at we were understaffed majority of the time. Instead of appreciating the employees that stayed, you're oftentimes punished with more work with no recognition - you're simply expected to take it on and be a "team player" without the team.

Also - each state has partners who co-own all of the clubs in that particular state. Some of them are really open-minded and easy to talk to, whereas others are very standoffish grandiloquent egomaniacs who won't listen to employee feedback. They operate one way and refuse to change even as the industry changes.

Advice to ManagementAdvice

Visit your clubs in a low-key matter - as in unannounced, without over-the-top fanfare. Talk to your employees (all of them, not just higher-up ones like district managers). Listen to their input; they are the ones toiling everyday for you and know how the gym really operates and could provide you some additional insight on what improvements to implement.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

148 Other Employee Reviews for Planet Fitness (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    The Judgement Free Zone will Lower your Self Esteem and Self Worth!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in New York, NY
    Current Employee - Front Desk Associate in New York, NY

    I have been working at Planet Fitness full-time (more than 3 years)

    Pros

    Free gym membership, regular members as well as co-workers make shifts fly by with laughs and a good time.

    Cons

    Modern Day Slavery!!! Customer Service team on their hands and knees scrubbing gym equipment! Misleading information, no raises, under staffed, degraded by management. Even members complain and are in shock with the way workers are treated.

    Advice to ManagementAdvice

    Walk a mile (or two) in your Front Desk Employees shoes!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Planet Fitness is an awesome part/full-time job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist in Succasunna, NJ
    Current Employee - Receptionist in Succasunna, NJ

    I have been working at Planet Fitness part-time (more than 3 years)

    Pros

    Planet Fitness offers a completely different atmosphere than most gyms, which is awesome to work in!

    Cons

    People can always get a little frantic over $10 a month

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Planet Fitness

Work at Planet Fitness? Share Your Experiences

Planet Fitness

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.