PlusNet

  www.plus.net
  www.plus.net
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Dynamic company going places

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Sheffield, England (UK)
Former Employee - Anonymous Employee in Sheffield, England (UK)

I worked at PlusNet full-time (more than an year)

Pros

Great people
Hungry to grow
Fantastic Customer Service ethos
Great products

Cons

Work life balance can slip out of kilter

Recommends
Positive Outlook

17 Other Employee Reviews for PlusNet (View Most Recent)

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  1.  

    Friendly atmosphere, great benefits, good pay for this line of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Sheffield, England (UK)
    Current Employee - Technical Support Analyst in Sheffield, England (UK)

    I have been working at PlusNet full-time (more than an year)

    Pros

    Free parking (if you live more than x miles from city centre), fair bonus structure, genuine feeling of being part of a team. Overall.. as far as a call centre goes, this is about the best it gets.

    Cons

    Strange way of doing things, military style shift management, if you brown nose management then you are on the road to success, if not then good luck. Managers can simply send a text to book time off as long as they are mates with their superiors.. anyone else has to use a system automated platform for booking time off, managing time.etc As other people have said, personal life means very little if the computer says no.

    Advice to ManagementAdvice

    Just remember how important the front line staff are, a second building was opened partially due to 'running out of people to hire'. Overall a great place to work.. but treat people like idiots, then you will have idiots working for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Must try harder...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sheffield, England (UK)
    Former Employee - Anonymous Employee in Sheffield, England (UK)

    I worked at PlusNet full-time (more than an year)

    Pros

    Free broadband and phone, shifts are ok for a call centre. The team I worked in were one of the best and I would've left sooner if it wasn't for them. It is the front line call handlers that hold the company together!

    Cons

    Very happy to put you on a "development opportunity" so you take on more work and responsibility but for the same wage. When it comes to a that open vacancy eventually comes (and be prepared for a long wait), if you can't suck eggs or you're not part of the "club" then get ready to get shafted.
    Management is completely out of touch with its front line work force and understanding the needs of their customers

    Advice to ManagementAdvice

    High level management should try speaking and interacting with their front line staff, even better they should try speaking to their customers and get to understand their needs better.

    Recommends
    No opinion of CEO
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