Portfolio Recovery

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44 Employee Reviews (View Most Recent)

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If you are incompetent, work here!!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Collector  in  Hampton, VA
Former Employee - Collector in Hampton, VA

Pros

the hours location from home.

Cons

how they treat employees...stupid quotas...management always breathing down your necks...not letting you use your own pto when needed.

Advice to ManagementAdvice

stop treating "top" employees differently from everyone else.

Doesn't Recommend
No opinion of CEO

Other reviews for Portfolio Recovery

  1. 1 person found this helpful  

    I would recommend!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collector  in  Newport News, VA
    Former Employee - Collector in Newport News, VA

    Pros

    Top of the line training, I went into the the debt collections field after "looking" for a career change , when I was released from training I had a great understanding of the job requirements and had excellent continuational support. After being assigned to a Team of collectors, you are entered into a very competetive environment which helps to off set the UNDESIREABLE thought of calling our fellow Americans who 90% of the time already know and live in the misery that they are in debt, although its very contridictory to my last statement, its a job that has to be done as I applied for it, working there taught me alot about where my present and future needs to be and go in order to never be on the other end of the phone..... with that said the primary objective is to be the top collector, all the hours spent creating affordable plans or landing a lucky break that someone is calling to SETTLE the account there was always a day that EVERYONE is recognized. The management team is Always available the supervisors have high expectations set of them in which help to keep us up to date with all process and procedures,and constantly driving numbers by running power hours and incenting individuals on a daily basis (instead of just that 1 bonus at the end of the month),,, its a great state of the art environment,,,

    Cons

    None specific, hours do call for nights (?)

    Advice to ManagementAdvice

    Dont only seek out your top performers for career advancements, get to know EVERYONE on an individual basis,, at times the feeling of a "management click" existed........... however no complaints in the knowledge of the industry and companies overall standings, and what the initiatives of a Senior Managment team were. and to be clear none were ever NONAPPROACHABLE in regards to needing assistance with issues etc...

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Good, Bad & Ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Norfolk, VA
    Current Employee - Manager in Norfolk, VA

    Pros

    Competent upper management is perhaps the strongest asset of PRA. The very senior management is quite competent.

    Cons

    Promotions come to favorites or pets and often many job openings are not listed

    Advice to ManagementAdvice

    Be more agressive in announcing job openings.

    Approves of CEO
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