Portfolio Recovery
2.8 of 5 31 reviews
www.portfoliorecovery.com Norfolk, VA 1000 to 5000 Employees

31 Employee Reviews (View Most Recent)

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You Will Work For Every Penny

Account Representative (Former Employee)
Newport News, VA

I worked at Portfolio Recovery full-time for less than a year

ProsI started off making 10.00 an hour for training and had no previous call center experience I was able to make a bonus for about three months. Guaranteed 40 hours a week with my own desk space. And daily competitions to win stuff like gas cards and gift certificates

Consthe schedule i worked was horrible 11am to 12 midnight and they are not understanding when it comes to calling out for ANY reason whether your husband just died kid got sick they do not care unless you have PTO and have previously requested time off they have unrealistic collections goals and expect you to ask really personal questions. I left before they fired me but the way they do it is really embarassing they basically throw you out and deactivate your badge this job is really stressful on the average person you have to clear your whole schedule for them and the gift certificates you get are deducted from your paycheck which really defeats the purpose

Advice to Senior ManagementManagement is really insensitive and unwilling to help you. Training only last for a couple weeks and they start you off in the middle of a month expecting you to collect a couple thousand dollars in debt

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
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  • No Opinion of CEO

 

No job security..

Account Representative (Former Employee)
Hampton, VA

I worked at Portfolio Recovery full-time for more than 3 years


Pros: Bonuses.....but u do have to meet a goal every month… Cons: Doesn't care to keep good employees...every rep has assigned accounts to collect money on and if you don't meet the goal or a percentage than… Advice to Senior Management: Act like you want employees to be their for longetivity.. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Good experience, poor compensation

Legal Clerk (Former Employee)
San Diego, CA

I worked at Portfolio Recovery full-time for more than a year


Pros: I gained valuable knowledge working for their Litigation Department. Hands-on… Cons: With all that is expected of the Legal Clerks and demand for seemingly endless push to increase production for without increased incentives. Raises… Advice to Senior Management: Increased incentives, employee recognition. No, I would not recommend this company to a friend More

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