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There are newer employer reviews for Portfolio Recovery

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Stick to no harassment in the workplace!!!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Account Representative in Jackson, TN
Current Employee - Account Representative in Jackson, TN

I have been working at Portfolio Recovery full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

At PRA, you can make some really great money. Bonus checks are given monthly and they help out alot!!! You will work for every penny of it though!!! You are constantly talking to a new person and having a different experience with each client, so the job never gets old!!

Cons

They don't take harassment serious enough. You only get your bonus check if you have 40 hours each week, if you fall even one minute short, BYE BYE BONUS!!! You also have to meet a certain quota before you get your bonus. You don't receive a bonus if you only collect a little bit of money. If your not persuasive, this job is not for you!!!

Advice to Management

Listen to your employees and take action about it!! Quit lying to some clients about being able to sue on an out-of-stat account and quit lying about having solid proof about a current checking or savings account!!!!

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  1. You Will Work For Every Penny

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Newport News, VA
    Former Employee - Account Representative in Newport News, VA

    I worked at Portfolio Recovery full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I started off making 10.00 an hour for training and had no previous call center experience I was able to make a bonus for about three months. Guaranteed 40 hours a week with my own desk space. And daily competitions to win stuff like gas cards and gift certificates

    Cons

    the schedule i worked was horrible 11am to 12 midnight and they are not understanding when it comes to calling out for ANY reason whether your husband just died kid got sick they do not care unless you have PTO and have previously requested time off they have unrealistic collections goals and expect you to ask really personal questions. I left before they fired me but the way they do it is really embarassing they basically throw you out and deactivate your badge this job is really stressful on the average person you have to clear your whole schedule for them and the gift certificates you get are deducted from your paycheck which really defeats the purpose

    Advice to Management

    Management is really insensitive and unwilling to help you. Training only last for a couple weeks and they start you off in the middle of a month expecting you to collect a couple thousand dollars in debt

  2. Helpful (1)

    No job security..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Hampton, VA
    Former Employee - Account Representative in Hampton, VA

    I worked at Portfolio Recovery full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Bonuses.....but u do have to meet a goal every month and will sometimes give away gift cards and other gifts

    Cons

    Doesn't care to keep good employees...every rep has assigned accounts to collect money on and if you don't meet the goal or a percentage than it's a right up and you will eventually be terminated. Management needs a lot of work...can't say hello to own team members at times or have a work related conversation without upper management interfering like it's pre-school..what's the point of being on a team if you can't say anything to them...Alot of changes which comes along with a call center environment

    Advice to Management

    Act like you want employees to be their for longetivity..

There are newer employer reviews for Portfolio Recovery
There are newer employer reviews for Portfolio Recovery

See Most Recent

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