There are newer employer reviews for Post University

Helpful (7)

Can I Get a Refund Check?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Admissions Counselor in Waterbury, CT
Former Employee - Admissions Counselor in Waterbury, CT

I worked at Post University full-time (more than a year)

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

For the few students who are older and actually going back for the correct reasons (very far and few between), you will feel wonderful about helping them obtain their education. You do gain valuable sales experience and learn very quickly what will and will not work when selling over the phone, especially since you are selling education.

Cons

On a bad day you will make around 150-200 phone calls easily. They tell you up front on average you will only make 80-120 phone calls a day, but leave out the fact that even if you do make 120 phone calls but don't have three students begin the registration process you're day has been a waste. There is zero overtime here, if you'd like to come in early or work later to try and hit your goals (Yes, even at a NEASC accredited institution there are sales goals and if you don't hit them you will be let go without a second thought). Work/Life balance? There is zero here. Compensation? It is ok for a calling center, I mean higher learning institution, but it is not nearly enough to put up with the ridiculous expectations that upper management expects of their employees. Don't be fooled by thinking you are helping change lives here, you are simply taking people's money and running away with it. Need proof? Simply check on the 3% retention rate. Why do you think they all of a sudden came up with a team of "Student Success Coaches?" The retention rate is so poor that they potentially could have lost their accreditation.

Advice to Management

Take time to discuss the state of the company with your current employees. Your admissions team is the heart of your school and they are treated as second class citizens. Putting unrealistic expectations upon them and having a out of control turnover rate has every employee on edge on a daily basis. People need goals to work towards but when your employees hold more fear than love towards you it is simply not working.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (1)

    Typical for what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Waterbury, CT
    Current Employee - Anonymous Employee in Waterbury, CT

    I have been working at Post University

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The pay is very good compared to what you do on the daily. It is fun work and very rewarding when you admit students who really want to be there. Management tries to break monotony with games.

    Cons

    Bad days are rough with 250+calls and nothing to show for it. They're very hard about their "unwritten" quotas with team meetings and one on ones with your supervisor every week. When you aren't fulfilling quotas you will not enjoy going in to work until leads pick up

  2. Helpful (1)

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Admission Counselor in Waterbury, CT
    Current Employee - Admission Counselor in Waterbury, CT

    I have been working at Post University

    Recommends
    Recommends

    Pros

    great management and everyone here are friendly. The work environment is overall very fun. The company is growing, lots of new hire.

    Cons

    working some late nights if you want the weekends off. Working for the online department makes you feel detached from campus life sometimes

    Advice to Management

    Keep doing what your doing. It works so dont change that. When you begin to micro manage, it will change the flow.

There are newer employer reviews for Post University

Work at Post University? Share Your Experiences

Post University

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.