Post University
2.8 of 5 21 reviews
www.post.edu Waterbury, CT

21 Employee Reviews (View Most Recent)

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7 people found this helpful  

Can I Get a Refund Check?

Admissions Counselor (Former Employee)
Waterbury, CT

ProsFor the few students who are older and actually going back for the correct reasons (very far and few between), you will feel wonderful about helping them obtain their education. You do gain valuable sales experience and learn very quickly what will and will not work when selling over the phone, especially since you are selling education.

ConsOn a bad day you will make around 150-200 phone calls easily. They tell you up front on average you will only make 80-120 phone calls a day, but leave out the fact that even if you do make 120 phone calls but don't have three students begin the registration process you're day has been a waste. There is zero overtime here, if you'd like to come in early or work later to try and hit your goals (Yes, even at a NEASC accredited institution there are sales goals and if you don't hit them you will be let go without a second thought). Work/Life balance? There is zero here. Compensation? It is ok for a calling center, I mean higher learning institution, but it is not nearly enough to put up with the ridiculous expectations that upper management expects of their employees. Don't be fooled by thinking you are helping change lives here, you are simply taking people's money and running away with it. Need proof? Simply check on the 3% retention rate. Why do you think they all of a sudden came up with a team of "Student Success Coaches?" The retention rate is so poor that they potentially could have lost their accreditation.

Advice to Senior ManagementTake time to discuss the state of the company with your current employees. Your admissions team is the heart of your school and they are treated as second class citizens. Putting unrealistic expectations upon them and having a out of control turnover rate has every employee on edge on a daily basis. People need goals to work towards but when your employees hold more fear than love towards you it is simply not working.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Typical for what it is

    Anonymous Employee (Current Employee)
    Waterbury, CT

    I have been working at Post University


    Pros: The pay is very good compared to what you do on the daily. It is fun work and… Cons: Bad days are rough with 250+calls and nothing to show for it. They're very hard about their "unwritten" quotas with team meetings and one… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
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    1 person found this helpful  

    Good place to work

    Admission Counselor (Current Employee)
    Waterbury, CT

    I have been working at Post University


    Pros: great management and everyone here are friendly. The work environment is… Cons: working some late nights if you want the weekends off. Working… Advice to Senior Management: Keep doing what your doing. It works so dont change that.… Yes, I would recommend this company to a friend More
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