There are newer employer reviews for Potbelly Sandwich Works

2 people found this helpful  

People and Customer Centered, Structured

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - General Manager
Former Employee - General Manager

I worked at Potbelly Sandwich Works full-time for more than 3 years

Pros

I was hired as an assistant manager and promoted to GM within a year and a half. Great training program and continued coaching leaves no uncertainty as to what to do or how to do it. Good company culture based on values. Company filled with quirky, down to earth people allowed to be themselves with each other and customers. Employees and leaders are empowered to make others happy. Lots of opportunity to express yourself creatively through art and music. Live local music during lunch keeps the energy up! Lots of time to connect with customers.

Cons

Workflow becomes bogged down with checklists, audits, action plans, and reports. Salary managers work 50 hours a week with 95% of that time being on the line working as an associate to meet aggressive labor cost goals. I ended up working 60-65 hours per week, taking inventory, employee reviews, and P&L reports home. Placing food and supply orders from home. Some goals and budgets just not realistic.

Advice to ManagementAdvice

Re-evaluate the Sales Per Man Hour measurement. Give managers the time to mindfully complete all the planning, checklisting and evaluating you expect.

Recommends
Positive Outlook
Approves of CEO

147 Other Employee Reviews for Potbelly Sandwich Works (View Most Recent)

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  1.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Dallas, TX
    Former Employee - General Manager in Dallas, TX

    I worked at Potbelly Sandwich Works full-time for more than 5 years

    Pros

    Fun exciting and was just about taking care of people and putting out a great product.

    Cons

    Became to needy on paperwork. action plan for action plan for an action plan

    Advice to ManagementAdvice

    better bonus structure

    Doesn't Recommend
    Neutral Outlook
  2.  

    Great first job. Learned a lot about customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  Fairfax, VA
    Former Employee - Associate in Fairfax, VA

    I worked at Potbelly Sandwich Works part-time for more than a year

    Pros

    Company atmosphere and environment is great.

    Cons

    If working at a busy location, be prepared for hard work and long hours.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Potbelly Sandwich Works

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