There are newer employer reviews for Potbelly Sandwich Works

2 people found this helpful  

Worked here for 7 years, glad to be leaving

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - General Manager in Chicago, IL
Current Employee - General Manager in Chicago, IL

I have been working at Potbelly Sandwich Works full-time (more than 5 years)

Pros

-Starting pay. My starting pay was terrific, and one of the things that led me here in the first place.
-No late nights. Potbelly is primarily a lunch concept, which means I'm home for dinner 5 nights/week
-People in the shops are a LOT of fun to be around. They are encouraged to have fun on the shifts, which makes work more fun.
-Customers love the brand.

Cons

-Favoritism is at a ridiculous level in getting promoted. I ran a 4.8/5.0 scorecard YTD for 6 month and was told I still needed to prove myself. Huh?
-No ability to control my staff. They can, and will, get away with anything because HR will not let you fire them for anything. I've caught people stealing and been told I couldn't fire them. No Call/No Show? No problem! You can keep on going and working here, even though it explicitly says in the employee handbook you will be fired for it.
-No development plans. Potbelly preaches about coaching, but my continuous development plan has been an utter joke. In the 7 years I've been with the company, it's merited 2 comments, total. Both of which were, "Good goals."
-I've been promoted twice...neither promotion came with ANY raise. Huh?
-Being forced out with little to no reason. I was told my inventory was out of control (0.51% variance is out of control?), and that I should start looking for another job because, I quote, "Improvement won't help. It's just a matter of time." Way to tell me my performance doesn't matter and you're considering termination for some political reason. Bye!
-RIDICULOUS budget process. They ask us to write our own budgets, but by the time they come back they resemble absolutely nothing like what I wrote. I know I sure didn't budget myself a 15% increase in sales from last year, but that's what came back. Really? 15%?!
-Benefits are rapidly disappearing. Used to get days off for Christmas and Thanksgiving. Took those away (from ops people only, Support Center works 3 day weeks for those holidays, we work 5)...prescriptive schedules for general managers...can't even write our own schedule anymore based on the needs of the shop...just what Alwyin guessed they would be for every shop that fits into one of 4 "brackets" from his ivory tower.

Advice to ManagementAdvice

Get off your high horses. Almost everybody in the senior management came from an operations background, and has run a shop (whether Potbelly or not) at some point in the past...remember that. There is more to running a shop than achieving a budget of 15% over past year sales.
People MATTER. In your mad rush for cash and becoming public, you've forgotten that.
Practice what you preach. If I told my boss that the weather was to blame for poor results, he'd (rightly so) eat me alive, yet that's exactly what Aylwin told investors. ("There is no doubt that the external environment has been disruptive")
If you want us to act like business owners, treat us like it. No profit sharing, taking away our stock options, and handing out prescriptive schedules for general managers doesn't sound like being a business owner to me.
Have you seen the stock prices?

Doesn't Recommend
Negative Outlook
Disapproves of CEO

153 Other Employee Reviews for Potbelly Sandwich Works (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    People and Customer Centered, Structured

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Potbelly Sandwich Works full-time (more than 3 years)

    Pros

    I was hired as an assistant manager and promoted to GM within a year and a half. Great training program and continued coaching leaves no uncertainty as to what to do or how to do it. Good company culture based on values. Company filled with quirky, down to earth people allowed to be themselves with each other and customers. Employees and leaders are empowered to make others happy. Lots of opportunity to express yourself creatively through art and music. Live local music during lunch keeps the energy up! Lots of time to connect with customers.

    Cons

    Workflow becomes bogged down with checklists, audits, action plans, and reports. Salary managers work 50 hours a week with 95% of that time being on the line working as an associate to meet aggressive labor cost goals. I ended up working 60-65 hours per week, taking inventory, employee reviews, and P&L reports home. Placing food and supply orders from home. Some goals and budgets just not realistic.

    Advice to ManagementAdvice

    Re-evaluate the Sales Per Man Hour measurement. Give managers the time to mindfully complete all the planning, checklisting and evaluating you expect.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Dallas, TX
    Former Employee - General Manager in Dallas, TX

    I worked at Potbelly Sandwich Works full-time (more than 5 years)

    Pros

    Fun exciting and was just about taking care of people and putting out a great product.

    Cons

    Became to needy on paperwork. action plan for action plan for an action plan

    Advice to ManagementAdvice

    better bonus structure

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for Potbelly Sandwich Works

Work at Potbelly Sandwich Works? Share Your Experiences

Potbelly Sandwich Works

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.