Glassdoor is your free inside look at Pottery Barn reviews and ratings — including employee satisfaction and approval rating for Pottery Barn CEO Laura J. Alber. All reviews posted anonymously by Pottery Barn employees.
Current Employee – been working at Pottery Barn part-time for more than 7 years
Pros – Can't beat the discount and they are really flexible with scheduling. This is a second job for me to make some extra money so it works out well. I enjoy working with my guests and helping them in every way I can. Managers allow great flexibility to take care of guest issues. Product is constantly updated in addition to the staples our our companies line.
Cons – For a company to care about their people, they need to listen to their people. Concerns will likely not be addressed. The store manager fraternizes with employees and those employees who are the managers favorite get what they want, including promotions. It's kind of a shame when everyone knows the store manger's best friend is one of the other leaders and complaints to upper management about their inappropriate relationship go unaddressed, including fraudulent time card punches. Or when it takes three complaints of sexual harassment before a manager is removed from their position. Don't expect any confidentiality. Everyone knows everyone else's business even if you ask for confidentiality. Usually you can trace it back to the store manager who you trusted in the first place. If someone would look into why so many employees have left our store maybe they would realize who needs to be replaced. We had a leader at our store who wasn't afraid to call out what he saw as inappropriate but from what I understand he has left the company, even after going to another store and contacting upper management and HR. It doesn't surprise me that he's gone. The truly good ones don't stick around, they don't like working in an unprofessional environment.
Advice to Senior Management – Listen to your people. Sometimes as a company changes you have to let go of employees who have been with the company and aren't adapting. Even if it means replacing store management.
2012-07-09 21:56 PDT
Your feedback has been sent to the team and we'll look into it.
Your response will be removed from the review – this cannot be undone.