There are newer employer reviews for Premera Blue Cross

5 people found this helpful  

The most dysfunctional IT department I've ever worked in.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - IT Manager in Mountlake Terrace, WA
Current Employee - IT Manager in Mountlake Terrace, WA

I have been working at Premera Blue Cross

Pros

Ample free parking - if you got there before 8:30am. The mission statement and philosophy focused on the customer, the people we insured. Many of the people I worked with both on the Business side and in IT - this was not a large segment of the population due to the lack of accountability that is so wide spread there.

Cons

I've been working in IT for twenty years and I've seen a lot but this by far is the most dysfunctional IT Department I've ever worked in. There is NO Leadership with vision and strategy alignment with the business units. The mismanagement in the Leadership ranks is frightening. It appears they all came from failed companies or were shed by downsizing. There are so many former WaMu people there they could rename it WaMu II. Most of the line staff walks around gleefully unaccountable for producing anything, coming in late and leaving early and socializing most of the day away. There are a lot of people riding on the backs of the few that are working hard there. My advice, if you’re in the IT profession, don’t come here.

Advice to ManagementAdvice

Clean house in IT Leadership from the CIO down or just outsource it all. Provide real vision and leadership to the IT masses so they can work up to their real potential and not languish in the backwaters of IT.

Doesn't Recommend
Disapproves of CEO

148 Other Employee Reviews for Premera Blue Cross (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    The right hand doesn't know what the left hand is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Administrative Assistant Contractor in Mountlake Terrace, WA
    Former Employee - Administrative Assistant Contractor in Mountlake Terrace, WA

    I worked at Premera Blue Cross

    Pros

    Good food and prices offered in building 4 cafeteria.

    Cons

    Cut out middle management, look at the processes in place. You want to save paper, but you aren't utilizing the phone to get answers. Just sending out letters that document you made contact with the insurance applicants. It's wasting time, to people who clearly need coverage sooner not later. You have contractors telling other contractors what there job and duties are. This is causing errors and mistakes and mismanagement of the contractors to not perform as well as they could be - if they were managed by Premera permanent employees. It is not a fair situation. If I had known I never would have taken the position. It ended abruptly with a lack of consideration from middle management not even
    having the decency to explain why. It left me cold. I can only wonder the impact of how the customers who look for getting health insurance here feel. There is a disconnect here from management, Premera employees and the contractors brought in. This could be more successful, but it fails because you don't counsel the temps as to what is being done incorrectly. You just remove them and don't tell them why.

    Advice to ManagementAdvice

    If a worker is not counseled to correct what is not satisfactory, it is not a very kind situation. I felt the contractors who had been there longer were running the show. And middle management wasn't seeing behind the scenes as how the work flow was being directed. There were times it didn't make sense what we were being asked to do. And it may have been misconstrued. Advice to management is stop sending all those letters and make some phone calls to get documentation sooner to approve and process applications from the public. Have a group phone line for people to call to know the status of their applications, as well as email. There is a bottle neck there and it doesn't have to be that way.
    Lastly, talk to people and let them know they are about to lose their job and why. I ended up feeling used and discarded after I got a phone call that this had been my last day. Your company should be handling this with more class. And not a "let the screen door slam on your way out". I worked hard to accomplish my work and never got any thanks or recognition for it. Even if I was the worst worker, I don't think you should treat people that way. I guess I know better now. But people at the top at Premera, take a closer look at how the middle managers are performing their jobs. It leaves a bad taste.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Something for Nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Membership Analyst in Mountlake Terrace, WA
    Former Employee - Membership Analyst in Mountlake Terrace, WA

    I worked at Premera Blue Cross

    Pros

    My co-workers and team members were fantastic. There was fairly good training as well. Ability to have Health, Life, D&D insurance fully paid for were good as well.

    Cons

    The company is very political. Teams within the same department were unwilling to help each other out and supporting departments also were unwilling to go the extra mile if there was a need. Long standing employees (20 plus) were fired without explanation - The company would simply take there stuff away in the middle of the night and pretend like they didn't exist.

    Advice to ManagementAdvice

    Treat your employees better - support healthier lifestyles, don't be so draconian as well. I only saw Mr. Barlow on video and heard him in voicemails in my tenure. I felt like I was living in the book 1984.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Premera Blue Cross

Work at Premera Blue Cross? Share Your Experiences

Premera Blue Cross

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.