Press Ganey

www.pressganey.com
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6 people found this helpful  

The worst professional experience of my life!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in South Bend, IN
Current Employee - Anonymous Employee in South Bend, IN

I have been working at Press Ganey full-time (less than a year)

Pros

The company has some excellent employees at the ground level.

Cons

There is massive turmoil and backstabbing at the middle management level, the senior managers are inexperienced and in over their heads, and the executives have their heads so far in the clouds that they can't see what is really going on.

From my individual perspective, the workload is unbearable. People keep quitting the company and they are not replaced, so their job responsibilities fall on other already overworked people. When I asked for help, I was told to "work more hours." When I demonstrated that I was already working 60+ hours per week, I was told to "work more efficiently." I'm doing the work of 2.5 people in 60 hours, so I'm already extremely efficient!

The company seems top-heavy with management; for example, there are at least 5 layers of management between the average worker and the executives in a < 1,000 person company.

Salaries are on the low-end of acceptable and the fringe benefits are Spartan. The health care coverage is abysmal, which is ironic because Press Ganey purports to be a leader in the health care industry.

Advice to ManagementAdvice

Interview some of your ground level employees. Realize that the middle management turmoil is

Doesn't Recommend
Negative Outlook
Disapproves of CEO

108 Other Employee Reviews for Press Ganey (View Most Recent)

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  1. 4 people found this helpful  

    Tedious,, Company internal workflow Not technically or innvotative thinking- expected more from new executive team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than a year)

    Pros

    People are friendly and will bend over backwards to help you at this organization. Very thorough and competent Compliance team.. Best Contract team I have ever worked with- they are tireless and meticiulous. Very responsive Account Management team.

    Cons

    This company is out-dated, tedious and creates more internal work for themselves than any company I have ever seen. The amount of "CC" emails that every employee is on- is ridiculous- way too much unnecessary information on a continuous basis -with no strategy or thought to make changes. If you encourage change- you are frowned upon for speaking up.

     Upper management is the problem here -from Sr. VP down to VP. A different approach or change is discouraged in this company. This management style and culture would work better in a repetitive environment- such as a factory or assembly line- but a challenge a market where the competition is far more innovative and streamlined than PG.

    Marketing and Product Management - no changes in messaging or product ingeunity . Total lack of creativity. In more than 18 mos- 1 new feature- Quick Reports- that was a tiny improvement in the solution- Too much data, too little openness to change or streamlining- and sales leadreship churns through new business sales on a regular basis, (people are not aware they are gone for months.) As a result, ZERO sales growth and competition is eating away at the PG market share- ( PG's pride and joy.).

    Many of us had high hopes for Pat Ryan and his new managment team to bring change. Pat Ryan is personable, charasmitic, intersting person. Unfortunately, he is one person who can't change the biggest challenge of all- Press Ganey internal team who have been there far too long and think continue the way we have always worked and everything will be fine. In this changing market- this lack of foresigth and vision will continue to erode PG's business. And no amount of analytics, 300 page reports, or PhD statisticians will be able to fix this slow moving, red -tape company. They are their own worst enemy.

    Advice to ManagementAdvice

    Advice: Replace the "good ole boy" mediocre management and bring in new Product Management, Marketing and Sales leadership. Even Pat Ryan's charisma and sincerity won't be able to change the "Stepford" mentality (responding to clients, product, and sales the same way we have always done.) and lackluster performance until an overhaul of internal change is done. If factory, assembly-line mentality work is for you with tons of emails to always read- this is the place !

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Moving in the right direction

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    Talented and committed employees, growth opportunities, industry leader, excellent mission.

    Cons

    We've experienced three executive teams in the past two year, each with their own business model and leadership style. However, there has been stability in the past year and a strong focus on innovation and growth.

    Advice to ManagementAdvice

    Take time to hear employees; take action on issues identified in the employee survey. Provide clear mission and vision to align the company and engage employees.

    Recommends
    Approves of CEO
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