Press Ganey
2.7 of 5 74 reviews
www.pressganey.com South Bend, IN 500 to 999 Employees

74 Employee Reviews (View Most Recent)

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4 people found this helpful  

A great company goes down hill

Senior Software Engineer (Current Employee)
Wakefield, MA

I have been working at Press Ganey full-time for more than a year

ProsAt the rate people are leaving, they are likely to get desparate to hire replacements. There could be a good opportunity for someone who is looking at the end of 2013. There is still some level of accomodation of work/home balance but I am not sure that it will last. There is still the possibility that if the current senior management is replaced that Press Ganey could be a great company again. There are people who are being kept from doing that today.

ConsThe company is very short term focussed. This makes them do things that can have good immediate financial results but are likely to have fatal consequences in the future. The technical debt is enourmous and growing. Individuals do not matter in the company. It is clear that the management perception is that everyone is interchangable and easily replaced. The power structure is very buddy oriented, what was once called the old boys club (but with no gender discrimination at Press Ganey). Being the buddy of the next level up is far more important than competence. It appears that the company is in serious financial straights that has been well hidden from the financial analysts and investors. In the last two years, there has been one bonus paid (The CEO said that based on the financials it should not have been paid) and basically no raises even for exceptional performance according to the CEO.

Advice to Senior ManagementIt is time to stop putting bandaids on fatal wounds. A vision for what the company wants to be is needed and needs to be sufficiently concrete that it can be realized. The greatest weakness of the senior management team is that there is little to no competence in the area of leadship. When the new senior management team came in, there was a grand vision which failed because the senior management did not know how to make the vision feel real and achievable. When it came down to actually planning a transition from the current state to the future state, the senior management could not develop the plans to make it achievable. Instead they assumed that they could start from absolute scratch and by some miracle, the company would arrive at that vision.

You need to bring some people with real leadership skills into the company to compensate for the lack of these skills at the senior management level. Promoting people who are bullies and who pontificate with obviously no knowledge about their topic will not hlep build confidence in the "leadeship" of the management.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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2 people found this helpful  

Changes needed before it's too late

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time


Pros: There are still some good people people there who understand… Cons: New management has come in and destroyed what was a great company. When they got there in 2012, they assumed everything was broken and… Advice to Senior Management: Management has no idea how good the company was before they destroyed it because because they cannot fathom it functioning without them. In reality… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Not fair accross the board

Account Manager (Current Employee)
South Bend, IN

I have been working at Press Ganey full-time for more than 8 years


Pros: Flexibility is great! Great co-workers th a t willing to… Cons: A lot of the front line staff are not recognized for their hard work.… Yes, I would recommend this company to a friend More

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