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1 person found this helpful  

Sticking to a great mission

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Press Ganey full-time for less than a year

Pros

Press Ganey is truly focused on improving the patient experience. Few organizations have the data and front line team to make such a great impact in an important area. There are many great individuals at the company that work hard to achieve the mission and truly care about each other. As an employee, you feel like you can express and implement your ideas without too much red tape.

Cons

Leadership has a tough job staying on top of the market and figuring out where we need to expand to stay competitive. There is a lot of change, which is always difficult. A lot of the employees work remotely, which improves work/life balance but makes it hard to feel daily support from colleagues or simply brainstorm ideas.

Advice to ManagementAdvice

Focus on empowering individuals and teams to lead the change that needs to happen. Take a close look at the HR department and recruiting strategy or it will be tough to keep a competitive workforce.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Press Ganey

  1. 1 person found this helpful  

    Starting to reap the rewards from a lot of change and hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  South Bend, IN
    Current Employee - Associate in South Bend, IN

    I have been working at Press Ganey full-time for more than 5 years

    Pros

    Tremendous opportunity to work with our clients to improve the quality of healthcare. After a period of transition, there is a very bright light at the end of the tunnel that is getting closer every day. If we continue to work hard, the rewards are now clear to all of us.

    Cons

    The recent transition required much hard work and I think perhaps the vision was not always clear to those underneath senior management. Communication at all levels has improved greatly in the past year. Keep that up and keep rewarding effective associates at all levels.

    Advice to ManagementAdvice

    Keep up the improved communication and rewarding effective associates at all levels.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Loss of mission, vision and values is damaging those that matter most - the customers (external/internal).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Press Ganey full-time for more than 5 years

    Pros

    Casual work environment with benefits (vacation time/insurance). Friendly, educated and helpful co-workers willing to help with tasks. Discount toward gym membership to improve employee fitness/wellness.

    Cons

    Major disconnect between employees and leadership. Lack of resources and staff to adequately serve the customers. Promotions, if they happen, are rare and typically occur at senior manager/executive level. Huge employee turnover throughout 2013.

    Advice to ManagementAdvice

    Lessons are repeated until they are learned...listen to your employees and implement improvements quickly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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