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1 person found this helpful

Making a difference in healthcare by leveraging the unique strengths of really great people!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Service Manager in Chicago, IL
Current Employee - Service Manager in Chicago, IL

I have been working at Press Ganey full-time (more than 10 years)

Pros

The greatest satisfaction comes from knowing you can make a difference. If you have a great idea, you can run with it with blessings and support!

Cons

There are lots of moving parts and it's tough sometimes to see all the inter-related issues and impact of decisions.

Advice to ManagementAdvice

Please continue to push the envelope and innovate to better support our clients. Listen to them, respond to them, remember that we all work for them.

Recommends
Positive Outlook
Approves of CEO
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  1. 4 people found this helpful

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time

    Pros

    The mission of the organization is meaningful and there are many great people that work there. People often like the work they do. Their core product is strong. Great clients. Good to average benefits.

    Cons

    The CEO is on a personal power trip and has surrounded himself with buddies who won't disagree with him. Many bad decisions by C-suite and no accountability. Buying companies without successfully integrating. The culture is going downhill. (Many reviews on Glassdoor are fake and written by marketing to improve ratings)

    Advice to ManagementAdvice

    Clean house at the top and focus on employees. A service organization is only as strong as its people. Don't ignore the talent drain - invest in employee development and culture, and you can turn things around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful

    Instead of Good to Great has gone from Great to Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time (more than 3 years)

    Pros

    Great front line staff; hard working, caring and intelligent. Wonderful CNO - love her focus regarding the importance of nursing on patient satisfaction. Get to work with great hospitals in various places across the nation.

    Cons

    Sr Management; more interested in promoting "their" way than making sure what is best for the organization. Too many egos. Not trustworthy - will make a decision one day and then reverse it a week later regardless of how it hurts any employees. Used to promote a small sample for surveying as the best methodology - now promote "every patient" as a way to charge more. Have lost a lot of good people which have been replaced by Sr Mgmt cronies.

    Advice to ManagementAdvice

    Start thinking about the welfare of the company, its workers and clients more than your own personal welfare.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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