There are newer employer reviews for Press Ganey

2 people found this helpful  

Disappointed

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Press Ganey full-time

Pros

The mission of the organization is meaningful and there are many great people that work there. People often like the work they do. Their core product is strong. Great clients. Good to average benefits.

Cons

The CEO is on a personal power trip and has surrounded himself with buddies who won't disagree with him. Many bad decisions by C-suite and no accountability. Buying companies without successfully integrating. The culture is going downhill. (Many reviews on Glassdoor are fake and written by marketing to improve ratings)

Advice to ManagementAdvice

Clean house at the top and focus on employees. A service organization is only as strong as its people. Don't ignore the talent drain - invest in employee development and culture, and you can turn things around.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

95 Other Employee Reviews for Press Ganey (View Most Recent)

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  1. 1 person found this helpful  

    Instead of Good to Great has gone from Great to Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Press Ganey full-time (more than 3 years)

    Pros

    Great front line staff; hard working, caring and intelligent. Wonderful CNO - love her focus regarding the importance of nursing on patient satisfaction. Get to work with great hospitals in various places across the nation.

    Cons

    Sr Management; more interested in promoting "their" way than making sure what is best for the organization. Too many egos. Not trustworthy - will make a decision one day and then reverse it a week later regardless of how it hurts any employees. Used to promote a small sample for surveying as the best methodology - now promote "every patient" as a way to charge more. Have lost a lot of good people which have been replaced by Sr Mgmt cronies.

    Advice to ManagementAdvice

    Start thinking about the welfare of the company, its workers and clients more than your own personal welfare.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    My experience at Press Ganey has been rewarding and satisfying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    We generally work with people that want to have a positive influence on healthcare and peoples lives. The pay is good and we get to be creative in how we work with clients and prospects. Leadership communicates well encourages problem solving.

    Cons

    Integration of firms we've acquired into one cohesive organization seems to be challenge...not sure why.

    Advice to ManagementAdvice

    Continue to enhance online analytics platform without increased pricing.

    Recommends
    Positive Outlook
    Approves of CEO
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