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There are newer employer reviews for Press Ganey

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Helpful (2)

Call Center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Bilingual Phone Survey Representative in South Bend, IN
Former Employee - Bilingual Phone Survey Representative in South Bend, IN

I worked at Press Ganey full-time (Less than a year)

Doesn't Recommend
Doesn't Recommend

Pros

Great Benefits and Management is friendly

Cons

Low pay based and not much room for advancement into new areas of work. Lots of negativity throughout the call center with unappreciated employees. Too focused on quantity and not focused enough on quality.

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  1. Helpful (5)

    The people are amazing, management is running the company into the ground.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people are great, the work-life balance is average.

    Cons

    The management team is the worst I have had to experience. In one of the offices, they make all employees except the C-suites use the back doors so they are not seen. The CEO is completely disconnected from all but about four employees, spending all of his time in a company paid jet. Nepotism is rampant and the family members hired and promoted are not qualified. All of the strong associates are quitting or job hunting because it feels like a sinking ship. The good reviews that you read on glassdoor about this company? Those are written because marketing has made people write them.

    Advice to Management

    Quit.

  2. Helpful (4)

    Good Company Sadly On It's Way Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in South Bend, IN
    Former Employee - Senior Software Developer in South Bend, IN

    I worked at Press Ganey full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people, great product, industry leader

    Cons

    Since new management has come on board, all that has been done is to begin hiring anyone and everyone that the new CEO has ever worked with followed by those individuals hiring all their friends. The company has burned through massive amounts of capital and work hours and has produced nothing. The company has made multiple acquisitions for which their has been little to no payoff and one in particular that was almost certainly a buddy buddy buyout.

    Advice to Management

    Stop hiring all your friends and family. Promote from within and halt the massive hiring of VP's and SVP's that is currently spiraling out of control. Define a single direction for the company and pursue it and stop changing direction every few months.

There are newer employer reviews for Press Ganey
There are newer employer reviews for Press Ganey

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