There are newer employer reviews for Press Ganey
There are newer employer reviews for Press Ganey

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Helpful (2)

Call Center

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Bilingual Phone Survey Representative in South Bend, IN
Former Employee - Bilingual Phone Survey Representative in South Bend, IN
Doesn't Recommend

I worked at Press Ganey full-time (Less than a year)

Pros

Great Benefits and Management is friendly

Cons

Low pay based and not much room for advancement into new areas of work. Lots of negativity throughout the call center with unappreciated employees. Too focused on quantity and not focused enough on quality.

Other Employee Reviews for Press Ganey

  1. Helpful (6)

    The people are amazing, management is running the company into the ground.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Press Ganey full-time

    Pros

    The people are great, the work-life balance is average.

    Cons

    The management team is the worst I have had to experience. In one of the offices, they make all employees except the C-suites use the back doors so they are not seen. The CEO is completely disconnected from all but about four employees, spending all of his time in a company paid jet. Nepotism is rampant and the family members hired and promoted are not qualified. All of the strong associates are quitting or job hunting because it feels like a sinking ship. The good reviews that you read on glassdoor about this company? Those are written because marketing has made people write them.

    Advice to Management

    Quit.


  2. Helpful (3)

    Awesome work environment and friendly peers make this job awesome.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Marketing Intern in Wakefield, MA
    Current Intern - Marketing Intern in Wakefield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey as an intern (Less than a year)

    Pros

    Everyone is very friendly and helpful. The work being done is helping real people improve their quality of life as they improve the experience at hospitals around the world. Feel like you are actually making a difference. The environment in the office is very easy going as long as you get your work done. Executives in our office are all very friendly and make the time to connect with everyone in the office which is very different than other companies from my experience.

    Cons

    Sometimes it seems like with all the acquisitions that the goal is not clear to everyone but the communication has improved a lot with our CEO starting to send more emails that convey what the company is doing and why.

    Advice to Management

    Keep up the communication and keep engaging your employees.


There are newer employer reviews for Press Ganey
There are newer employer reviews for Press Ganey

See Most Recent

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