Professional Service Industries – “Too much emphasis on all the wrong things”

Pros

Professionally speaking, PSI is a great place to figure out who you are. If one needs time off, it is granted with little if any discussion.

Cons

There is too much emphasis on profit and nowhere near enough on employees. Equipment to do work properly is not always provided.

Advice to Senior Management

Forget about the profits. Follow the rules and regulations of good business and the profits will take care of themselves. Give employees the same courtesy and respect that clients are given--provide employees with what they need to do their jobs properly and the work will get done more effeciently. Recognize and reward employees when they do well and don't just reprimand them for mistakes. Put all employees on salary and give them work to do in the slow times;this will lower the turnover costs considerably.