Progress Energy Florida

  www.progress-energy.com
  www.progress-energy.com
There are newer employer reviews for Progress Energy Florida

 

Comfortable, yet stressful and boring after so many calls.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative in Saint Petersburg, FL
Former Employee - Customer Service Representative in Saint Petersburg, FL

I worked at Progress Energy Florida

Pros

The people I worked with were among the best. Dedicated to doing the best they could for a customer and the the company. It is a difficult position given some customers situations.
Benefits are good and pay is good for the type of position.

Cons

Customers are sometimes abusive when they cannot get "what they want".
Constant expectations of shorter call times when the calls are generally complex
Selling different Progress Energy services to meet quotas.
Getting out of Call Services to another department is almost impossible.

Advice to ManagementAdvice

Stop comparing the employees to the 3rd party company you hired to take the "less complex" calls.
Allow more movement out of the Call Center Environment.
Treat your call center service people as the professionals they are.

Disapproves of CEO

15 Other Employee Reviews for Progress Energy Florida (View Most Recent)

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  1.  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Lake Mary, FL
    Current Employee - Anonymous Employee in Lake Mary, FL

    I have been working at Progress Energy Florida

    Pros

    The professional atmosphere and the flexible work schedules that allow hard work meshed with time with family is a great combination. The opportunities for other jobs within the company continue to grow.

    Cons

    The stigma from the public for working for a utility company. No one like to pay utilties bills but everyone at the company is working hard to keep costs down.

    Recommends
    Approves of CEO
  2.  

    One of the best places I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Electrician in Saint Petersburg, FL
    Current Employee - Electrician in Saint Petersburg, FL

    I have been working at Progress Energy Florida

    Pros

    Outstanding benefits, fair pay, and wonderful work environment. The atmosphere is relaxed most of the time and offers most people the chance to voice their thoughts and ideas.

    Cons

    Information is not shared in a timely fashion if at all. Some of the working conditions are dangerous and harsh, environmentally speaking, but electricity is inherently dangerous.

    Advice to ManagementAdvice

    Progress Energy has some of the very best management teams I have witnessed, but some low level managers require further experience on how to work with employees. Especially from an equity, fairness, and ethics standpoint.

    Recommends
    Approves of CEO
There are newer employer reviews for Progress Energy Florida

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