Progress Energy Florida

www.progress-energy.com
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There are newer employer reviews for Progress Energy Florida

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nice people, no growth opportunity

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service in Clearwater, FL
Current Employee - Customer Service in Clearwater, FL

I have been working at Progress Energy Florida

No opinion of CEO
No opinion of CEO

Pros

lots of holidays, shift bids every month, everyone speaks to you, benefits

Cons

continuous stress for stats, virtually no time off of phones, feel pressured to get to the next call and have a hard time assisting customers

Advice to Management

focus less on calls per hour and more on customer service. already a monopoly, no need to make customers feel rushed and unvalued because they have no other choices.

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  1. Progress Energy

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Human Resources Specialist in Saint Petersburg, FL
    Former Employee - Senior Human Resources Specialist in Saint Petersburg, FL

    I worked at Progress Energy Florida

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Salary. Alternate Work Week Schedule.

    Cons

    Do more with less. Leadership training is sub standard.

    Advice to Management

    Need better mechanisms for employee feedback.


  2. Helpful (1)

    Power Company Distribution Engineer

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distribution Project Planner in Ocala, FL
    Current Employee - Distribution Project Planner in Ocala, FL

    I have been working at Progress Energy Florida

    Approves of CEO
    Approves of CEO

    Pros

    In my job, the split is about 50 / 50 inside vs outside work so if you get stir crazy, you can always "go to the field". Again, in my job, I deal with the public, which can be good or bad, but I find it enjoyable. Hate to say it, but we're a monopoly, so pretty much, what I say goes when dealing with the customer as long as I follow the PSC approved policies...but this fact must be used sparingly and with care...but as a monopoloy, we don't have to compete for customers.

    Cons

    It seems, after being an employee for a number of years, that as new management teams come in, they restructure the organization into configurations that have already been used. There is also some serious back-stabbing going on forcing competent, honest people either out of jobs or out of organizations or keeping people in certain positions when they wish to advance. Progress Energy provides very little or no formal training for its engineering staff resulting in poor customer service (and thus poor image of the Company) and even worse designs. Finally, the monopoly thing goes both ways: you can't tell someone to "get out of my store" when they're a real pain...you have to deal with them.

    Advice to Management

    Evolve the organization rather than restructuring to what we were doing 10 years ago.


There are newer employer reviews for Progress Energy Florida
There are newer employer reviews for Progress Energy Florida

See Most Recent

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