Progressive Corporation – “Better than most corporations.”

Pros

Overall good place to work to float by and get paid more than average.
Excellent Benefits!
Excellent Bonuses!
Better than average policies and procedures in place to protect against random firings and retaliation.

Cons

Over the years you will grow to hate telephones, but I would expect this would happen in any call center.
Growth is difficult, not impossible but difficult.

Advice to Senior Management

It would be nice to have a little less call volume. If you think you have enough people just hire a couple more, just to be safe (and kind).