There are newer employer reviews for Progressive Insurance

5 people found this helpful  

Micromanagement, Lousy supervisors, great co-workers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Claims Representative in Iselin, NJ
Former Employee - Claims Representative in Iselin, NJ

I worked at Progressive Insurance full-time (less than an year)

Pros

-I worked WITH (not FOR) some great people - everyone was young, driven, tons of energy. I think our universal dislike of our bosses and customers brought us closer together.
-You can advance quickly - I just didn't have the patience to stick it out. Within 6 months you can move to a different position (the field resolution representative position is what everyone wants and can easily get)
-TRAINING is great- they sent me to Phoenix for 2 weeks - learned a bunch, but I partied like a rock star. They periodically send you to Phoenix or Cleavland for more training
-Also, there is a ton of knowledge to be gained- you are literally on the front line, your insurance knowledge and claims handling abilities will become second to none if you succeed
-Good pay to start out with - $45,000 out of college, and I had a 6% raise within 3 or 4 months of being there
-Other insurance companies realize that Progressive trains their people well and that Progressive claims associates work like fiends

Cons

-Supervisors love micromanagement, as it is the only way they can justify their jobs
-LONG HOURS- you stay until the work is done type of environment
-General unhappiness and discontent among most employees
-UNNECESSARILY STRESSFUL- most customers are alright, but every now and then you get claims where it can leave you pulling your hair out
-Unrealistic expectations create many incentives to be dishonest, especially regarding the "diary" system and customer surveys
-Your job performance is based around customer satisfaction surveys and meeting their metrics for performance, which are at times extremely difficult, but attainable if you don't mind staying until 10 or 11pm

Advice to ManagementAdvice

Either have the supervisors handle claims - they do nothing but soak up money and bother hard working associates or reduce the amount of claims that associates can receive (8 claims per day typically)

Doesn't Recommend
Positive Outlook
No opinion of CEO

681 Other Employee Reviews for Progressive Insurance (View Most Recent)

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  1. 1 person found this helpful  

    claims

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    gainshare, competitive environment, transfer opportunities

    Cons

    work hours, no time for family

  2. 2 people found this helpful  

    Unfair decision to eliminate my position without offering alternatives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant IV in West Palm Beach, FL
    Former Employee - Administrative Assistant IV in West Palm Beach, FL

    I worked at Progressive Insurance full-time (more than 10 years)

    Pros

    The pay and benefits are great.

    Cons

    Treat administrative staff with no respect. There is minimal growth opportunities available for admins or clerks especially if your mgr doesn't help you to be promoted.

    Advice to ManagementAdvice

    Care more about all your staff. Work with admins/clerks to be able to take classes, even if it doesn't relate to their position so they can move up in the company or atleast have choices.

    Recommends
    Positive Outlook
    Approves of CEO
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