Progressive Insurance
3.4 of 5 615 reviews Cleveland, OH 5000+ Employees

615 Employee Reviews (View Most Recent)

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5 people found this helpful  

Micromanagement, Lousy supervisors, great co-workers

Claims Representative (Former Employee)
Iselin, NJ

Pros-I worked WITH (not FOR) some great people - everyone was young, driven, tons of energy. I think our universal dislike of our bosses and customers brought us closer together.
-You can advance quickly - I just didn't have the patience to stick it out. Within 6 months you can move to a different position (the field resolution representative position is what everyone wants and can easily get)
-TRAINING is great- they sent me to Phoenix for 2 weeks - learned a bunch, but I partied like a rock star. They periodically send you to Phoenix or Cleavland for more training
-Also, there is a ton of knowledge to be gained- you are literally on the front line, your insurance knowledge and claims handling abilities will become second to none if you succeed
-Good pay to start out with - $45,000 out of college, and I had a 6% raise within 3 or 4 months of being there
-Other insurance companies realize that Progressive trains their people well and that Progressive claims associates work like fiends

Cons-Supervisors love micromanagement, as it is the only way they can justify their jobs
-LONG HOURS- you stay until the work is done type of environment
-General unhappiness and discontent among most employees
-UNNECESSARILY STRESSFUL- most customers are alright, but every now and then you get claims where it can leave you pulling your hair out
-Unrealistic expectations create many incentives to be dishonest, especially regarding the "diary" system and customer surveys
-Your job performance is based around customer satisfaction surveys and meeting their metrics for performance, which are at times extremely difficult, but attainable if you don't mind staying until 10 or 11pm

Advice to Senior ManagementEither have the supervisors handle claims - they do nothing but soak up money and bother hard working associates or reduce the amount of claims that associates can receive (8 claims per day typically)

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  


    Anonymous Employee (Current Employee)

    I have been working at Progressive Insurance

    Pros: gainshare, competitive environment, transfer opportunities Cons: work hours, no time for family More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    1 person found this helpful  

    Senior Sales Representative

    Direct Sales Representative (Current Employee)
    Tampa, FL

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros: Great environment, Excellent product offering, Work life balance, Benefit Package, Gainshare, On site… Cons: The pay is very close for a Master Closer as it is for an order… Advice to Senior Management: I know plenty of tenured Sales Representatives within the organization that are merely getting paid… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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