There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

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Helpful (9)

Good job to hold you over until you find something better

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Riverview, FL
Current Employee - Customer Service Representative in Riverview, FL

I have been working at Progressive Insurance full-time (More than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Semi Friendly Environment, More bad than good unfortunately.

Cons

Unfair wages: Two departments handle customer service, one is extremely busy (90+ customers on hold at any given time) and the other is completely laid back (20-30 reps available at any given time). Both departments get the same wages. Horrible benefits: The lowest deductible plan is 500 deductible PER dependent, and once that is exhausted, it goes to 80/20. Generic prescriptions ONLY will be paid for, if it's not available in generic, you will pay 50.00+ per perscription. Horrible supervisors and managers: They say they try to "coach" you, but there's no coaching involved, you just get meetings where they yell at you and tell you that you will get fired if you don't meet their metrics. Unobtainable metrics: Customer Service is becoming a joke, within the past 6 months you now have to SELL your incoming calls and meet a goal of 35% in order to keep your job.

Advice to Management

Train supervisors better, offer better benefits packages and above all else, realize Customer Service means Customer Service, NOT SALES!

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  1. Helpful (1)

    It's just OK.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Cleveland, OH
    Current Employee - Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, work/life balance and vacation time. The people you work with are great and you really develop long-lasting relationships.

    Cons

    The best managers are in the call center, but once you move up you may run into some egotistical, power-hungry people who could try to hold you back. The benefits have also gone downhill!

    Advice to Management

    Don't let managers treat their employees like lesser than equal.


  2. Helpful (1)

    Great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Analyst in Mayfield Heights, OH
    Current Employee - Product Analyst in Mayfield Heights, OH

    I have been working at Progressive Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The work environment is friendly, people generally like working there, and they offer flexible work arrangements with a good work/life balance.

    Cons

    Some of the benefits like tuition assistance could be improved.


There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

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