There are newer employer reviews for Progressive Insurance

1 person found this helpful

Great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Data Analyst in Mayfield Heights, OH
Former Employee - Data Analyst in Mayfield Heights, OH

I worked at Progressive Insurance full-time (more than a year)

Pros

Good work environment
Good place for analysts
Good benefit and gainshare

Cons

Wish they have more locations for analyst jobs

Recommends
Positive Outlook
Approves of CEO
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  1. 8 people found this helpful

    Good job to hold you over until you find something better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    Semi Friendly Environment, More bad than good unfortunately.

    Cons

    Unfair wages: Two departments handle customer service, one is extremely busy (90+ customers on hold at any given time) and the other is completely laid back (20-30 reps available at any given time). Both departments get the same wages.
    Horrible benefits: The lowest deductible plan is 500 deductible PER dependent, and once that is exhausted, it goes to 80/20. Generic prescriptions ONLY will be paid for, if it's not available in generic, you will pay 50.00+ per perscription.
    Horrible supervisors and managers: They say they try to "coach" you, but there's no coaching involved, you just get meetings where they yell at you and tell you that you will get fired if you don't meet their metrics.
    Unobtainable metrics: Customer Service is becoming a joke, within the past 6 months you now have to SELL your incoming calls and meet a goal of 35% in order to keep your job.

    Advice to ManagementAdvice

    Train supervisors better, offer better benefits packages and above all else, realize Customer Service means Customer Service, NOT SALES!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Workload not commensurate w/ pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Representative in Austin, TX
    Current Employee - Senior Claims Representative in Austin, TX

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    The benefits are great - health, dental, earned time. Corporate management has the company on the right track.

    Cons

    WAY too much work for a 40-hour work week and Progressive will not pay to retain talent. Middle-management doesn't always seem up to par.

    Advice to ManagementAdvice

    Listen to the people that work for you.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Progressive Insurance

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