Progressive Insurance

  www.progressive.com
  www.progressive.com
There are newer employer reviews for Progressive Insurance

2 people found this helpful  

Company with great training

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Claims Adjuster in North Chicago, IL
Former Employee - Claims Adjuster in North Chicago, IL

I worked at Progressive Insurance full-time (more than an year)

Pros

My manager and team leaders were very supportive in my development in the company. I was always on schedule for progress review, promotion and bonus. Yes, even just as a Claims Adjuster, I got promotion. I was given constructive feedback and useful information whenever I ask questions. The whole team that I had the pleasure working with, were all really nice and friendly people.

Cons

Since we often go into the field & bodyshops, I wish we could've worn jeans more often; dress code was khaki & polo or casual business.

Recommends
No opinion of CEO

732 Other Employee Reviews for Progressive Insurance (View Most Recent)

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  1. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst in Mayfield Heights, OH
    Former Employee - Data Analyst in Mayfield Heights, OH

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Good work environment
    Good place for analysts
    Good benefit and gainshare

    Cons

    Wish they have more locations for analyst jobs

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Good job to hold you over until you find something better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (more than an year)

    Pros

    Semi Friendly Environment, More bad than good unfortunately.

    Cons

    Unfair wages: Two departments handle customer service, one is extremely busy (90+ customers on hold at any given time) and the other is completely laid back (20-30 reps available at any given time). Both departments get the same wages.
    Horrible benefits: The lowest deductible plan is 500 deductible PER dependent, and once that is exhausted, it goes to 80/20. Generic prescriptions ONLY will be paid for, if it's not available in generic, you will pay 50.00+ per perscription.
    Horrible supervisors and managers: They say they try to "coach" you, but there's no coaching involved, you just get meetings where they yell at you and tell you that you will get fired if you don't meet their metrics.
    Unobtainable metrics: Customer Service is becoming a joke, within the past 6 months you now have to SELL your incoming calls and meet a goal of 35% in order to keep your job.

    Advice to ManagementAdvice

    Train supervisors better, offer better benefits packages and above all else, realize Customer Service means Customer Service, NOT SALES!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Progressive Insurance

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