Progressive Insurance

  www.progressive.com
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649 Employee Reviews (View Most Recent)

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1 person found this helpful  

Get place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Cleveland, OH
Current Employee - Customer Service Representative in Cleveland, OH

Pros

Family atmosphere, casual dress, many amenities offered, clinic on site, safe parking, security all over, great values and culture, lots of training

Cons

State guidlelines have to be used with every call, throughout the call with no room for error to be made. More role playing should have been used in training. I have seen where managers do have their favorites

Advice to ManagementAdvice

Treat everyone the same

Recommends
Positive Outlook
Approves of CEO

Other reviews for Progressive Insurance

  1. 3 people found this helpful  

    Not for everyone - but if you can do it, more power to you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster  in  Arlington, TX
    Current Employee - Claims Adjuster in Arlington, TX

    Pros

    Gainshare (profit sharing that comes at us around Christmas time), keep you up to date on training, autonomy (for the most part), most people have your back if you are on vacation or out sick

    Cons

    Super stressful, dealing with people who yell at you because THEY don't understand their own auto policy, coworkers take advantage of supervisors who do everything for them, you will never be "great" at the job (they will always find something to complain about)

    Advice to ManagementAdvice

    More encouragement - we work all holidays except for Thanksgiving and Christmas Day - please stop siding with the customer when they have been a "problem customer" from the beginning (you hired me, stop taking their side)

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good compensation, adequate environment,limited growth and passion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good compensation for the work, strong job security, good on the job training.

    Cons

    Work outside the headquarters offers very limited growth.

    Advice to ManagementAdvice

    Limit the template and coporate scripting or "big brother" direction of the company. It is a bean counter mentality and Progressive's strength is its workforce and innovative way of thinking.

    Recommends
    Negative Outlook
    Approves of CEO
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