There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

It's ok... but call center work is soul-sucking.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Austin, TX
Current Employee - Anonymous Employee in Austin, TX

I have been working at Progressive Insurance full-time (More than 10 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

The company understands that this job is soul-sucking, so they throw in a lot of benefits like an on-site fitness center, child care reimbursement, cafeteria.

Cons

It's so unhealthy to be stuck on a phone all day. Plus, the company is so large that the different departments don't communicate or understand each other. Customers get lost in the phone menu and have to talk to 5 people to get anything resolved, and as a result, everyone is p*ssed off all the time. Half the people in this company aren't trained well, so customers get a wrong answer three times before someone finally fixes the mess.

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  1. Worked at the corporate office, interesting work and good people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Analyst in Cleveland, OH
    Former Employee - Senior Product Analyst in Cleveland, OH

    I worked at Progressive Insurance full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    There are a lot of smart people there and the company is always focused on improvement, so the work is challenging and interesting. Employees are encouraged to try different roles within the company.

    Cons

    Locations are limited. At certain stages career advancement can be challenging due to heavy competition and lack of growth in headcount.

  2. Amazing company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its like a family. Benefits and pay are excellent, very flexible, an hands on. Training is paid for, and extensive.

    Cons

    At times it could get stressful.

    Advice to Management

    Keep it up!!

There are newer employer reviews for Progressive Insurance
There are newer employer reviews for Progressive Insurance

See Most Recent

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