Progressive Insurance

  www.progressive.com
  www.progressive.com
There are newer employer reviews for Progressive Insurance

 

It's ok... but call center work is soul-sucking.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Austin, TX
Current Employee - Anonymous Employee in Austin, TX

I have been working at Progressive Insurance full-time (more than 10 years)

Pros

The company understands that this job is soul-sucking, so they throw in a lot of benefits like an on-site fitness center, child care reimbursement, cafeteria.

Cons

It's so unhealthy to be stuck on a phone all day. Plus, the company is so large that the different departments don't communicate or understand each other. Customers get lost in the phone menu and have to talk to 5 people to get anything resolved, and as a result, everyone is p*ssed off all the time. Half the people in this company aren't trained well, so customers get a wrong answer three times before someone finally fixes the mess.

Recommends
Neutral Outlook
Approves of CEO

714 Other Employee Reviews for Progressive Insurance (View Most Recent)

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  1.  

    Your success/satisfaction depends on your individual desires and needs. Definitely not a one size fits all company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Lines in Highland Heights, OH
    Current Employee - Commercial Lines in Highland Heights, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Dress code is so relaxed that there almost isn't one. Many gifts and perks and the most flexible scheduling I have ever experienced in a company this size. Any employee that is dismissed for attendance......Big on diversity - uniqueness is celebrated. Invests in the employees as far as getting/staying healthy. Very honest with their insureds (at least on the servicing side) and willing to right an error on their part. Opportunities are given, especially with reason complaints, to go over to other departments and shadow or sit with employees in that group before applying for positions. New employees are given, mentor, coaches and supervisors in an effort to make their transition easier. Very open and friendly employees and senior mgmt. When I first started there, I had senior mgmt in some of my training classes and other functions and they are so down-to-earth that I only knew who they were after someone pointed them out. They welcome and encourage feedback and you don't have to go through their subordinates to speak with them. You may see them on the floor at any given time having a regular conversation with any employee. Very friendly environment!
    Oh yea and GAINSHARE!

    Cons

    Each division of the company operates almost like a completely different company. For example employees in Personal Auto lines have no idea what goes on in Commercial auto or claims. Even the dress code and the way attendance and disciplinary actions are handled differs. Commercial auto is way, way more relaxed and laid back. Can be about who you know at times as far as how rapidly you are able to advance your career. There are many opportunities but 3x's as many applicants! Pay should be more especially for commercial auto - reps in personal and comm'l are paid based on title instead of duties and commercial is far more complex and complicated. There are definitely differences within different teams depending on individual managers/supervisor.

    Advice to ManagementAdvice

    Utilize the resources to explore the what-if's first instead of trying to be the leader all the time. Although constant changes in this market are understandable, it seems to create a lot of confusion, utilize a lot of resources and lower morale when the changes are implemented with what seems like not much thought then pulled back to do things the "old way" or a different way. Re-visit the pay scale between different divisions.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Claims Representative in Austin, TX
    Former Employee - Central Claims Representative in Austin, TX

    I worked at Progressive Insurance full-time (more than 10 years)

    Pros

    Upper management really takes employees concerns seriously and makes changes because of feedback. The company keeps up with technology and uses it to make work load easier. Wonderful managers/supervisors in the Austin location. Competitive pay, great benefits and profit sharing.

    Cons

    Austin location. Wish it was more central

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
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