There are newer employer reviews for Progressive Insurance

It's ok... but call center work is soul-sucking.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Austin, TX
Current Employee - Anonymous Employee in Austin, TX

I have been working at Progressive Insurance full-time (more than 10 years)

Pros

The company understands that this job is soul-sucking, so they throw in a lot of benefits like an on-site fitness center, child care reimbursement, cafeteria.

Cons

It's so unhealthy to be stuck on a phone all day. Plus, the company is so large that the different departments don't communicate or understand each other. Customers get lost in the phone menu and have to talk to 5 people to get anything resolved, and as a result, everyone is p*ssed off all the time. Half the people in this company aren't trained well, so customers get a wrong answer three times before someone finally fixes the mess.

Recommends
Neutral Outlook
Approves of CEO
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  1. Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Claims Representative in Austin, TX
    Former Employee - Central Claims Representative in Austin, TX

    I worked at Progressive Insurance full-time (more than 10 years)

    Pros

    Upper management really takes employees concerns seriously and makes changes because of feedback. The company keeps up with technology and uses it to make work load easier. Wonderful managers/supervisors in the Austin location. Competitive pay, great benefits and profit sharing.

    Cons

    Austin location. Wish it was more central

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Worked at the corporate office, interesting work and good people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Analyst in Cleveland, OH
    Former Employee - Senior Product Analyst in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 8 years)

    Pros

    There are a lot of smart people there and the company is always focused on improvement, so the work is challenging and interesting. Employees are encouraged to try different roles within the company.

    Cons

    Locations are limited. At certain stages career advancement can be challenging due to heavy competition and lack of growth in headcount.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Progressive Insurance

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