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It's ok... but call center work is soul-sucking.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Austin, TX
Current Employee - Anonymous Employee in Austin, TX

I have been working at Progressive Insurance full-time for more than 10 years

Pros

The company understands that this job is soul-sucking, so they throw in a lot of benefits like an on-site fitness center, child care reimbursement, cafeteria.

Cons

It's so unhealthy to be stuck on a phone all day. Plus, the company is so large that the different departments don't communicate or understand each other. Customers get lost in the phone menu and have to talk to 5 people to get anything resolved, and as a result, everyone is p*ssed off all the time. Half the people in this company aren't trained well, so customers get a wrong answer three times before someone finally fixes the mess.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Progressive Insurance

  1.  

    Your success/satisfaction depends on your individual desires and needs. Definitely not a one size fits all company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Lines  in  Highland Heights, OH
    Current Employee - Commercial Lines in Highland Heights, OH

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Dress code is so relaxed that there almost isn't one. Many gifts and perks and the most flexible scheduling I have ever experienced in a company this size. Any employee that is dismissed for attendance......Big on diversity - uniqueness is celebrated. Invests in the employees as far as getting/staying healthy. Very honest with their insureds (at least on the servicing side) and willing to right an error on their part. Opportunities are given, especially with reason complaints, to go over to other departments and shadow or sit with employees in that group before applying for positions. New employees are given, mentor, coaches and supervisors in an effort to make their transition easier. Very open and friendly employees and senior mgmt. When I first started there, I had senior mgmt in some of my training classes and other functions and they are so down-to-earth that I only knew who they were after someone pointed them out. They welcome and encourage feedback and you don't have to go through their subordinates to speak with them. You may see them on the floor at any given time having a regular conversation with any employee. Very friendly environment!
    Oh yea and GAINSHARE!

    Cons

    Each division of the company operates almost like a completely different company. For example employees in Personal Auto lines have no idea what goes on in Commercial auto or claims. Even the dress code and the way attendance and disciplinary actions are handled differs. Commercial auto is way, way more relaxed and laid back. Can be about who you know at times as far as how rapidly you are able to advance your career. There are many opportunities but 3x's as many applicants! Pay should be more especially for commercial auto - reps in personal and comm'l are paid based on title instead of duties and commercial is far more complex and complicated. There are definitely differences within different teams depending on individual managers/supervisor.

    Advice to ManagementAdvice

    Utilize the resources to explore the what-if's first instead of trying to be the leader all the time. Although constant changes in this market are understandable, it seems to create a lot of confusion, utilize a lot of resources and lower morale when the changes are implemented with what seems like not much thought then pulled back to do things the "old way" or a different way. Re-visit the pay scale between different divisions.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    For the type of work you will do, not a bad place although the position is monotonous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Decent pay for the position. Great benefits and vacation time. I've been there 9 years and have 5 weeks paid vacation, health, dental, vision, life, and 6% 401(k) matching.

    Cons

    The job gets old fast. You take anywhere from 60 to 100 calls a day and talk about the same thing over and over. Management watches you like a hawk and nit-picks you to death. There are SO many 'metrics' you have to meet... You'll end up feeling like a robot.

    Advice to ManagementAdvice

    Lay off the metrics. Yes, you can save a buck by riding your employee's behinds but in the end you'll turn your own company advocates into naysayers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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